Operation Supervisor

Responsibilities

30% Respond to Automated Pay Machine and other Equipment Issues (Complete Facility Checks and Respond to Equipment Issues)

• Perform daily tours of staffed parking facilities.
• Check operation of all equipment onsite including automated pay machines.
• Respond to any reports of malfunctions and troubleshoot potential causes of malfunctions.
• Report malfunctions and issues that cannot be solved.
• Ensure that adequate supplies and tickets are available for their area's facilities.
• Greet and talk with each attendant on site while conducting tours to assess performance, check paperwork, answer questions, and promote communication.
• Perform on-the-spot training or coaching as necessary.
• Monitors video system for issues and maintenance concerns in University parking facilities.

20% Supervise parking attendants

• Schedule the hours of work for parking attendants in their area.
• Alter assignments to maintain appropriate coverage on a day‑to‑day basis to attend to service needs.
• Interview and hire parking attendants.
• Orient, train, coach, discipline, and evaluate staff in the operation of parking facilities.
• Administer labor contracts, and University and departmental policies.
• Maintain personnel record cards for student parking attendants.
• Recommend changes to the master staffing plan.
• Schedule and lead bi‑monthly attendant meetings.
• Follow department protocol for dealing with emergencies including notification of attendants and closeout procedures.

15% Determine parking usage in facilities based on supply and demand

• Enforce policies and procedures.
• Utilize departmental PARCS (Parking Access Revenue Control System) to monitor space, adjust counts and provide usable space to all users of parking facilities.
• Inform the Assistant Director of Public Parking of problems, complaints, and unusual occurrences in the area.
• Operate and effectively use the department's technology including scheduler, electronic payroll and parking access control systems, supervisory reports in AS400, ticket tracking system, safe cash reconciliation system, over‑short reports, Windows operating system, MS Office (Word and Excel), and other systems.

15% Provide customer service to patrons utilizing parking facilities

• Deal effectively with difficult customers to resolve problems.
• Work to find the best parking solution for customers or direct them to appropriate personnel or resources.
• Look for ways to improve efficiency and service levels.
• Attend training sessions or seminars to improve performance.
• Report any recommendations for changes in policies and/or operating procedures to the Assistant Director of Public Parking.
• Serve as back up to customer service and call center functions as needed.
• Attend meetings and follow up with customer departments regarding parking needs.

10% Assist with financial investigations

• Coordinate the collection of monies and report sheets from parking facilities.
• Work in connection with the departmental accounting staff to investigate cash control procedural problems, errors, and potential theft.
• Conduct spot audits or other types of audits when requested.
• Work with attendants to ensure proper cash handling procedures are followed.

10% Assist with other parking functions as needed

Minimum Qualifications

• BA/BS with at least 2 years of experience or a combination of related education and work experience to equal six years; position involves comparing, verifying and reconciling data to help department achieve overall objectives.
• Two years of experience in the operation of parking facilities with at least one-year involving supervision.
• A valid driver's license is required.

Preferred Qualifications

• Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately.
• Ability to establish effective working relationships with a diverse customer base and work force.
• Experience leading effectively and working collaboratively with staff in a unionized setting.
• Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer‑driven, decisive, results‑oriented, and committed to improvement.
• Highly developed conflict management,…