Area Manager, Management Operations Manager

Compensation $55,000.00 - $60,000.00/year

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees.

A career at Marsden means a career with a Company that will support your growth.

The Area Manager is responsible for the day-to-day operational management of assigned accounts in the northern Minnesota market. The Area Manager supervises and coordinates activities of associates including cleaning, safety and maintaining the contracted scope of work.

Through strong communication and company support, the Area Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety – Proactively lead safety initiatives to ensure a safe work environment for all employees.

• Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
• Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
• Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to the Operations Manager.
• Complete safety audits and conduct safety training.
• Assign tasks to associates and inspect completed work for conformance to standards.
• Perform coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
• Responsible for E‑Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong employee and client focus
• Clearly demonstrates sound decision making, and creative problem-solving skills
• Possess personal qualities of integrity, credibility, and commitment to organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities

• Minimum of two (2) years of management experience, with demonstrated experience leading front-line service employees across multiple sites.
• Ability to read, interpret, and apply safety rules, operating and maintenance instructions, and procedure manuals.
• Previous budgeting and/or P&L responsibility preferred.
• Valid driver’s license with proof of insurance required.
• Successful completion of a pre-employment drug screen and criminal background check is required.
• High school diploma or GED required.
• Availability to work second shift (3:00 p.m. – 11:00 p.m., Monday–Friday), with flexibility to support weekends and other shifts as business needs require.
• Ability to travel regularly within the North Metro regional market (e.g., Cambridge, Princeton, Elk…