Director of Customized Programs, Global Education

• Full-time
• Job Classification:
  Staff
• FLSA Status:
  Exempt (salaried/teaching/stipend)
• Department: CGEE/ISS (Minneapolis)
• Type of employment:
  Regular full-time
• Compensation: USD 70,000 - USD 78,000 - yearly

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.

Summary of Position

The Director of Customized Programs provides strategic, operational, and programmatic leadership for CGEE’s customized programming portfolio, with sole responsibility for programs serving external partners and shared responsibility for programs serving Augsburg partners. The Director supervises the customized programs team, leads business development and relationship management, collaborates with CGEE’s marketing team to identify new opportunities and expand customized offerings, and oversees portfolio strategy, resource allocation, financial management, and program delivery.

Working with external partners, CGEE staff, and consultants, the Director ensures high-quality educational experiences while overseeing select Augsburg programs and contributing to CGEE-wide strategic and financial planning.

• Provide strategic and operational leadership for customized programs, ensuring program quality, effective staffing, financial sustainability, and alignment with CGEE and Augsburg priorities.
• Oversee the customized programs portfolio, team priorities, resource allocation, workflows, and continuous improvement.

• Develop and maintain relationships with colleges, universities, nonprofits, community organizations, and other external partners to strengthen CGEE’s partner network.
• Collaborate with CGEE Marketing and Recruitment, the CGEE Leadership Team, and the Associate Provost to identify new programs, partnerships, locations, and opportunities for sustainable portfolio growth.

• Lead the design and development of customized international programs in collaboration with faculty, partners, CGEE staff, international personnel, and consultants.
• Translate academic and partner goals into high-quality programs and oversee program structure, scheduling, pricing, implementation, and leader preparation.
• Supervise Program Managers, selected field staff, contractors, and student employees, providing clear expectations, coaching, professional development, and performance management.
• Monitor team capacity, adjust assignments and resources as needed, and foster accountability, communication, and collaboration across CGEE.
• Develop and manage program budgets, monitor financial performance, forecast revenue and expenses, and provide regular financial reporting.
• Oversee program pricing and contribute to long-term financial…