Program Manager

Description

Program Manager

Residential Services

Senior Director of Clinical Services

Varies

Exempt, Full-Time

LADC - Supervisor

June 2026

Our core values shape the culture of Progress Valley and define what we expect from ourselves as colleagues, leaders, and caregivers. These values guide how we serve clients, collaborate with one another, and carry out our responsibilities each day.

We serve all people with compassion, dignity, and respect.

Respects and values each person's background, beliefs, and experiences; demonstrates person-centered care; advocates appropriately for those we serve.

We do what is right, take responsibility for our actions, and act ethically.

Acts honestly and ethically; owns mistakes with transparency; aligns words, decisions, and actions.

We show self-awareness and empathy in our interactions.

Regulates emotions; listens to understand; communicates clearly, respectfully, and constructively.

We take responsibility for our work, our decisions, and our impact.

Follows through on commitments; takes accountability for outcomes; invests in solutions, not problems.

We remain steady, adaptable, and grounded.

Navigates challenges with positivity; embraces change; remains effective through adversity.

We prioritize growth in ourselves, our work, and our mission.

Seeks feedback; advances professional skills; contributes to improving and expanding services.

The Program Manager provides program administration and supervision of treatment services for people with behavioral health disorders. In partnership with the Senior Director of Clinical Services, this position manages fiscal and program policies and represents the agency with public and private partners. The Program Manager implements treatment services, monitors quality controls, and supervises, coaches, and develops program staff.

This position requires strong organizational skills, crisis tolerance, flexibility, and the ability to manage multiple priorities. The Program Manager must be able to dissolve and resolve conflicts within staff and client structures and work through crisis situations in a professional, therapeutic, and positive manner.

All responsibilities are expected to be carried out in alignment with Progress Valley’s Core Values in addition to established policies and procedures.

Implements therapeutic services consistent with agency philosophy, client needs, and client-centered care.

• Implement therapeutic services consistent with agency philosophy and client needs.
• Collaborate with Central Access to maintain or exceed census and completion rates by managing intake and discharge processes.
• Provide counseling services, facilitate groups, and support clients when staff are unavailable.
• Identify client needs and connect them to appropriate internal or external resources.
• Participate in alumni engagement, community education, and advocacy activities.

Ensures ethical, compliant, transparent, and professionally responsible program operations.

• Ensure compliance with all local, state, and federal regulations and licensing requirements.
• Maintain ethical and professional standards with staff and clients.
• Conduct chart reviews and audits and ensure documentation accuracy for open and closed files.
• Communicate regularly and transparently with the Senior Director of Clinical Services through reports, meetings, and supervision.
• Recommend policies and program improvements that support organizational objectives.

Uses emotional regulation, empathy, and…