Operations Manager

The City of Minneapolis is seeking a talented individual to support and assist the Emergency Communications Assistant Director by planning, organizing and supervising the work of 911 Center's staff assigned to the Emergency Communications Department in the City of Minneapolis. We're looking for motivated individuals who want to build a career while serving the community. Ideal candidates are excited to work alongside other dedicated professionals to help the residents, visitors and businesses of Minneapolis.

The 911 Operations Manager will direct the operations of the Minneapolis Emergency Communications Center in providing all 911 call answering and police and fire dispatching for the City of Minneapolis.

Engaged
- Supportive
- Professional

Minneapolis 9-1-1 forms the vital link between the public and the emergency responders. The department strives to collect and disseminate all requests for service in a prompt, courteous, and efficient manner. The department's actions help save lives, protect property and assist the public in their time of need.

This position currently works on-site only.

* The City of Minneapolis does not sponsor applicants for work visas*

* Amended to add information regarding working hours and schedule*

• Manage a team of shift supervisors who have first line supervisory responsibility for up to 70 full-time Public Safety Telecommunicator II & III staff.
• Set performance expectations for quality service delivery and customer satisfaction, and follow through with proactive performance management, team building, and application of available technology and industry best practices.
• Promote a diverse, culturally competent, and respectful workplace.
• Serve as designated representative for step one grievances.
• Communicate changes to policy and procedure to line staff.
• Manage labor contract issues regarding work schedules and leaves of absence.
• Manage the internal investigations and staff personnel issues.
• Provide responses to customer inquiries and concerns from 911 callers and public safety personnel.
• Assure accountability and discipline.
• Provide professional development to staff.
• Serve as liaison and primary point of contact with command level operations staff from agencies served by the 911 Center.
• Allocate staffing resources to meet daily, weekly, and seasonal workload fluctuations.
• Develop and administer operational policies and procedures.
• Participate in the budget process by identifying and documenting needs.
• Work with the Director and Assistant Director of Emergency Communications on strategic planning.
• Respond to the Public Safety Answering Point (PSAP) for major emergencies.
• Coordinate and prepare emergency preparedness plans.
• Ability to be available for after-hours on-call support.
• This position requires working outside standard Monday–Friday business hours when operational needs or major incidents occur.
• Requires availability to respond to phone calls from direct reports outside of regular business hours including but not limited to evenings, overnights, weekends, and holidays.

Normal office environment

Bachelor's degree in business administration or a related field.

Four years of experience related to the position, including at least one year of experience at a supervisory or higher level.

An equivalent combination of education and experience closely related to the duties of the position may be considered.

You must attach a cover letter and updated resume to your application. Without these documents, the application maybe deemed as incomplete and will not be considered further.

The selection process will consist of a rating of training and experience and an oral exam (70 % minimum to pass on each component). Decisions concerning your qualifications for this position are based on the information you provide on your application and resume. Therefore, it is to your advantage to complete the application form as accurately and completely as possible and supply proof of any additional education.

Human Resources reserves the right to limit the number at any phase of the process. At the discretion of the hiring department an assessment of Knowledge,

Skills and Abilities

may be administered.

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview…