Senior Manager, Operations

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates
141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

The Senior Manager, Base Operations provides strategic leadership and operational oversight for all Flight Operations Base Managers (FOBMs) across the network. This role is responsible for establishing consistency, accountability, and standardization in pilot-facing administrative programs, personnel management practices, and base-level support functions. The Senior Manager serves as the primary leader, coach, and advocate for the Base Manager organization, ensuring alignment with company objectives while supporting a positive and engaged pilot workforce.

This position partners closely with Chief Pilots, Assistant Chief Pilots, Human Resources, Crew Services, Training, Inflight, and other operational departments to ensure consistent execution of policies, administrative processes, and employee support programs across all pilot bases.

Leadership & Organizational Oversight

• Provide direct leadership, coaching, and development for all Flight Operations Base Managers.
• Establish consistent expectations, accountability measures, and standard work across all pilot bases.
• Conduct performance evaluations, development planning, succession planning, and ongoing coaching for Base Managers.
• Lead recruiting, selection, onboarding, and development efforts for Base Manager positions.
• Build leadership capabilities within the Base Manager team.

Administrative Standardization & Employee Support

• Establish and maintain standardized administrative processes and pilot support practices across all bases.
• Ensure consistent administration of attendance management, dependability programs, leave administration, and personnel-related processes.
• Establish pilot engagement standards and monitor engagement trends across all bases to ensure consistent support and employee experience.
• Ensure uniform execution of company policies, procedures, and leadership expectations throughout the network.

Performance Management & Operational Effectiveness

• Develop and monitor key performance indicators related to administrative effectiveness, employee engagement, attendance, dependability, and pilot support.
• Analyze trends across bases and implement corrective actions and process improvements as necessary.
• Establish measurable goals and performance standards for Base Managers and their teams.
• Utilize data and performance metrics to improve organizational effectiveness and resource allocation.

Cross-Functional Leadership & Collaboration

• Partner closely with Chief Pilots (CPs) and Assistant Chief Pilots (ACPs) to ensure coordinated support of base operations while maintaining clear separation…