General Manager, Aviation

Outworx Group is seeking an experienced General Manager, Aviation to oversee airport operations at Minneapolis–Saint Paul International Airport (MSP). Reporting to the Regional Director of Aviation Operations, this role manages seasonal snow removal operations and supports year-round environmental services, including mechanical street sweeping and catch basin cleaning.

The General Manager is responsible for operational performance, fleet readiness, employee recruitment and development, customer satisfaction, financial management, and business growth. The ideal candidate is a hands-on leader with strong operational, financial, and customer relationship management skills who can thrive in a fast-paced, weather-driven environment.

• Oversee daily base operations, ensuring safe, efficient, and high-quality service delivery in accordance with contract requirements.
• Manage snow removal programs, including operator recruitment, onboarding, training, scheduling, dispatch, safety, and performance.
• Coordinate with Fleet to assess equipment needs, prioritize maintenance and repairs, and ensure operational readiness.
• Monitor contract performance, identify service gaps, and implement process improvements.
• Build and maintain strong customer relationships, respond to inquiries, resolve issues, and identify opportunities to improve retention and satisfaction.
• Partner with Sales to identify new business opportunities, develop prospects, and support contract acquisition and growth.
• Manage vendor and contractor relationships to ensure service quality, safety, and compliance.
• Oversee budgets, profit and loss (P&L), operational metrics, and reporting to support financial performance and cost control.
• Partner with internal support departments to ensure regulatory compliance, effective processes, and a positive employee experience.
• Provide clear direction, coaching, and feedback to employees while promoting accountability, teamwork, and a strong safety culture.
• Maintain accurate operational records, audits, and performance reports; identify issues and implement corrective actions.
• Represent Outworx Group at customer meetings, industry events, and networking opportunities.
• Perform other duties as assigned, including periodic local and national travel.

• Bachelor's degree in business or a related field, or equivalent professional experience.
• Minimum of 2 years of snow removal, construction, or related operations experience.
• Minimum of 2 years of people management or supervisory experience.
• Experience with scheduling, dispatch, and workforce coordination.
• Strong business acumen, leadership, problem-solving, and decision-making skills.
• Experience managing budgets, operational performance, or P&L preferred.
• Customer service, account management, and business development experience preferred.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage competing priorities, multiple projects, and deadlines.
• Adaptability and a commitment to high standards of safety, service, and operational excellence.
• Ability to lift and move up to 40 pounds as needed and perform the physical requirements of the role, with or without reasonable accommodation.
• Availability for extended hours and 24/7 operational support during snow events, including nights, weekends, and holidays.
• Willingness to travel locally or nationally as needed.

Benefits-eligible associates may receive a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Basic life insurance
• Short- and long-term disability coverage
• Accidental death and dismemberment coverage
• Additional voluntary benefits
• Accrued paid time off or sick time, as applicable

Benefit eligibility depends on employment status and applicable federal, state, and local requirements.

Outworx Group and its family of companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.

• This organization participates in E-Verify. For more information, contact the U.S. Department of Homeland Security at  or visit (Use the "Apply for this Job" box below)..