IT Operations Supervisor

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states:
Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition.

We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration.

Essential Responsibilities Operations Management:
Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.

Leadership:
Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts. Schedule resources to workload.

Service Lifecycle:
Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.

Subject Matter Expert:
Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends

Minimum Requirements Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position. Two years of prior people leadership experience.

Five years of related functional experience.

Strong communication skills, effective with varying organizational levels and skill sets.

Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

Knowledge of technical products within the operational domain. Experience effectively managing system or equipment change deployment.

Demonstrated ability to handle multiple activities simultaneously.

Demonstrated ability to develop effective working relationships with diverse work groups. Able to work in accordance with service operation schedules.

Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements Demonstrates strong decision-making skills by identifying solutions that best support the team while improving efficiency and overall effectiveness.

Effectively…