Account Manager, Client Services

Account Manager, Client Services

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Ovative Group is an independent, full‑funnel media, measurement, and creative firm. Leveraging our deep industry expertise, we help brands like Best Buy, Domino’s, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and United Health Group transform their media and measurement programs. The result? Profitable growth that speaks for itself.

At Ovative we don’t just track data—we redefine success. Our proprietary Mar Tech platform, EMRge, helps businesses transform marketing into a driver of sustainable growth, powered by Enterprise Marketing Return (EMR) for holistic media buying, planning, and measurement. Our work has been recognized by organizations like Digiday, Google, Inc. 5000, USA Today, and Search Engine Land.

Digital marketing is a critical part of every consumer journey, but many companies only measure its impact on digital outcomes. Our approach to digital media optimization at Ovative Group can’t be found elsewhere. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients span multiple industries, including retail, healthcare, education, CPG, and hospitality.

The Account Manager, Client Services offers an early‑stage leadership role at a fast‑growing company that has the highest standards for talent and client success. The ideal candidate will be highly analytical, hold strong client‑management and communication skills, and have experience leading strategies across cross‑functional teams to drive business impact. This position will play a pivotal role in helping Ovative continue its journey toward measuring and optimizing media to the true enterprise impact, not solely e‑commerce value.

• Cross‑functional strategy & thought leadership
  • Drive forward multi‑channel digital media strategies and roadmaps that align with client program growth goals
  • Manage documentation and tracking of account priorities on a weekly, monthly, and quarterly basis
  • Be the expert on marketing budgets, media mix, and performance KPIs to support account‑wide strategy, problem‑solving, and decision‑making
  • Lead regular and ad‑hoc performance analyses and translate insights to communicate to clients
  • Lead cross‑functional performance‑based marketing strategy projects by providing media expertise and thought leadership
  • Lead and provide structure to problem‑solving sessions to determine the problem, required results, and the most effective route to get there
  • Keep abreast of emerging digital marketing trends and technologies
• Client relationship management
  • Develop, manage, and grow relationships with some of Ovative Group’s largest clients by engaging on a regular basis with day‑to‑day and senior client leaders, partnering to develop client growth strategies, and delivering great enterprise media outcomes that drive client objectives
  • Become an extension of the client’s team by having a deep understanding of their business, industry, metrics, and team, and striving to be the best interaction of their day
  • Effectively manage client relationships and establish trust and credibility
• Team leadership and employee development
  • Lead cross‑functional teams of subject‑matter experts focused on driving results for clients, retaining and growing assigned accounts
  • Foster a culture of open communication and 360‑degree feedback
  • Manage direct reports and contribute to a development culture that recruits and develops world‑class talent

• 5+ years of experience directly responsible for leading cross‑functional business strategies through clear communication, structured problem‑solving skills, and project‑management ownership
• Strong analytical skillset with experience analyzing and leveraging large datasets on a daily, weekly, and monthly basis to inform strategic recommendations and action
• Ability to drive in ambiguous environments, applying structure to open‑ended challenges and navigating through to drive client impact
• Experience in e‑commerce, digital marketing, customer data and insights, customer strategy, Mar…