Account Director

The Account Director is a client partner and project leader, responsible for driving the strategic direction, creative excellence, and operational success of client accounts within our agency. This role blends high-level client relationship management, hands‑on project management, and strategic brand leadership to ensure outstanding creative work and seamless client service. The Account Director acts as the key liaison between clients and agency teams, orchestrating resources and processes to deliver impactful, multi-channel marketing and design solutions.

This position currently reports to the CEO.

• Serve as the primary point of contact for assigned clients, building and maintaining strong, trusted relationships with clients and internal teams and understanding client’s business objectives, brand, and industry landscape.
• Lead the development and execution of strategic, creative, and design solutions that address client needs and business challenges.
• Demonstrate deep knowledge of clients’ businesses and industries and proactively review competitive/industry news for insights.
• Drive strategy for each client project and craft insightful creative briefs that inspire great work.
• Champion the agency’s creative output, ensuring all deliverables align with client goals and push creative boundaries.
• Be well-versed in brand strategies, architecture, naming, and strong communication strategies.
• Lead client presentations alongside the creative team.

• Understand, recommend, and develop integrated multi-channel marketing communications strategies, including:
• Customer journey mapping/flow
• Lead generation strategies and tactics
• Digital strategies (web, SEO, digital media, endemic/programmatic/social)
• Lead teams in all primary and secondary research (qualitative, quantitative, segmentation, creative concept testing, etc.), where applicable.

• Work closely with Project Management to oversee end-to-end management of projects: scoping, budgeting, timeline creation, resource allocation, and risk management.
• Ensure all deliverables meet quality standards, deadlines, and budget requirements.
• Collaborate closely with creative, design, and production teams to translate client briefs into actionable plans and inspiring work.
• Manage project financials, including estimates, proposals, invoicing, and revenue tracking.
• Forecast account trajectory to aid in agency budget planning.
• Introduce and manage retainer-style arrangements with clients to strengthen relationships and promote consistent income streams (where possible)

• Proactively identify opportunities for account growth and new business; participate in pitches and upselling agency services.
• Grow agency revenue on assigned account(s) year over year; grow accounts by managing expectations and staying in communication with client contacts, presenting new ideas, suggesting solutions to problems.
• Mentor and lead account managers, project coordinators, and junior team members, fostering a collaborative, high-performing environment.
• Assist agency leadership with improvement and promotion initiatives.

• Ensure clear, consistent communication with clients and internal teams throughout project life cycles, anticipating and resolving issues as they arise.
• Attend and lead client meetings, engaging independently and confidently with clients.
• Collaborate effectively with clients, team members, and third parties.
• Communicate effectively with senior leadership on account performance, client feedback, and growth opportunities.
• Uphold & demonstrate Kick brand values,…