Part Time Match Support Coordinator

Position

Part Time Match Support Coordinator at Big Brothers Big Sisters Twin Cities

The primary focus of this position is to effectively support volunteers (Bigs)
OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. The Community Based program matches youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low‑cost activities they are both interested in trying together. This position will call, email, text or meet in person with either the Big or the Little and their caregiver consistently to support in coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional.

This position spends the majority of its time in outreach and communication (primarily calls, email, and text) with its caseload.

BBBSTC is seeking adaptable and enthusiastic individuals dedicated to delivering high‑quality customer service and maintaining meticulous documentation. Candidates must be available during evening and weekend hours. In addition, this position will support and staff BBBS program events throughout the year to meet with participants. These events are scheduled in advance for planning purposes.

• Location:
  
  Remote
• Hiring Salary Range: $22.50 – $24.00/hour (starting rate depends on skills and readiness)
• Hours per week: 10–20 hours – primarily evenings and weekends; flexible to the needs of participants
• Job Type: Variable Part Time, Non‑Exempt
• Supervisor:
  Manager of Volunteer Match Support or Manager of Family Match Support

• Provide personalized support and case management to participants matched in the community‑based mentoring program.
• Collaborate with 2–3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement, including weekly meetings to review matches.
• Conduct monthly outreach with assigned participants using phone, email, text, and/or in person.
• During outreach, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using BBBS standards of practice.
• Accurately document participant progress notes in the agency database promptly.
• Utilize technology to report, synthesize, and analyze data about the participant and match experience.
• Coach participants and implement proactive interventions to address conflicts and barriers within match relationships.
• Connect participants with other staff, community resources, training opportunities, and referrals as needed.

• Adopt strengths‑based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve the goals outlined in the annual business plan.
• Develop a work schedule that allows for a consistent participant experience.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
• Represent BBBS well in the broader community.

• Bachelor’s degree in social services or related field, or the following combination of experience: within 6 months of completing bachelor’s degree; AA degree and 4 years relevant work experience; no degree, 8 years relevant work experience.
• At least 1 year of experience in assessment writing, case management and/or relationship development.

• If applying to work with volunteer participants, understanding of youth development and working with adult learners.
• Must be available to work nights and weekends and flexible with work hours to support Volunteers or Families.
• If applying to work with family participants, understanding of youth development, family dynamics, and trauma‑informed care.
• Ability to efficiently organize tasks, manage multiple priorities, and maintain a…