Community Engagement Coordinator

Mission

Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home‑away‑from‑home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC‑UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, and provides complimentary lodging, meals and support to thousands of families every year.

The Community Engagement Coordinator is responsible for supporting the prospecting, cultivation, stewardship, and retention of our Community Engagement portfolio – which exists to foster third party fundraising, volunteerism and gift in‑kind. Additionally, this staff member serves as an integral ‘team player’ for fundraising and stewardship efforts across the entire organization – Development Department, Volunteer Department, Meal Program including Cooks for Kids, Family Programming, and Operations.

Additionally, this coordinator supports special projects and efforts as lead by Senior Leadership. The coordinator provides excellent customer service and serves as a stewardship liaison between RMHC‑UM and donors and potential donors of all kinds and volunteers. The position will interface with our families, staff, donors, volunteers, Board of Directors, and the general public.

• Provide support for community fundraisers, events, drives, and campaigns through which RMHC‑UM is a beneficiary.
• Steward relationships and manage fundraising tasks by working in various platforms, systems and databases.
• Manage donor database—e.g., Raiser’s Edge, Volunteer
  
  HUB, Race Roster and Team Raiser.
• Manage online auction software—e.g., Greater Giving and One Cause.
• Work collaboratively with the team to create and execute social media content and leverage social media platforms.
• Respond to inquiries of interested community members/constituents with excellent customer service, offering encouragement and support of any desire to foster development and advance RMHC‑UM’s mission.
• Steward donor relationships and new fundraising initiatives such that individuals and organizations are inspired to reach and exceed their fundraising goals—serve as a lead or co‑lead contact in assuring outcomes.
• Complete Development department requests pertaining to donation solicitations.
• Research philanthropic and fundraising avenues to transform opportunities into actual support for RMHC‑UM.
• Serve as a staff lead for aspects of RMHC‑UM signature events.
• Serve as key lead for champion efforts and groups including Swag/Merch Sales, Pop Tab Collection Program, Red Shoe Society, Scouting and others.
• Provide special event support, including logistics and volunteer management.

• Update information in the appropriate databases and calendars.
• Provide updates related to third‑party or RMHC‑UM software/fundraising/campaign platforms.
• Responsible for stewarding donor relationships by working in Raiser’s Edge, Canva, One Cause, Microsoft Outlook programs and other applicable platforms.
• Support RMHC‑UM’s reception area, phone, mail and other administration needs.
• Provide support for Development, Community Engagement, Marketing/Communications and Volunteer Departments.
• Provide front desk support.
• Give tours to various constituents including donors, potential donors, former families, volunteers and community partners.
• Assist Family Services Programming and related support.

This is a 40‑hour a week, full‑time in‑person on‑site position. Hours of work are generally Monday – Friday 9 am–5 pm. Nights and weekend shifts are required due to the nature of community and signature events.

• 3 Weeks Accrued Vacation
• 11 Paid Holidays
• 10+ Accrued Sick Days
• 3 Personal Days
• 80% Paid Premium Medical Plans
• 100% Paid (Free) Employee Dental, Vision, Life, Short & Long Term Disability
• 401k plan with 4% Match
• Bonus Program

Ronald McDonald House Charities, Upper Midwest operates programs within three pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN. Programs provide services to families who have children receiving inpatient…