Emergency Services Program Manager

Our MISSION The Bridge for Youth (BFY) centers youth voice, justice, and equity in all we do, and empowers youth experiencing homelessness through safe shelter, basic needs, and healthy relationships.

Our VALUES

• Patience – We give space for youth to make decisions on their own timeline in their own way.
• Love and Caring – We believe in acceptance, empathy, and non‑judgement.
• Communication – We engage in intentional dialogue to understand each other’s truths.
• Integrity – We actively learn, grow, and change to align our actions in equity and justice.
• Co‑Creation – We seek connection to amplify the voice of youth and each other.
• Community – We stand together for youth and for each other.

Position Information

• Position: Emergency Services Program Manager
• Job Type: Full‑Time
• Classification: Exempt
• Reports to: Program Director
• Posting Date: 1/8/26
• Closing Date: Open until filled
• Compensation: $67,000 – $78,000 per year
• Location: 100% on‑site with occasional flexibility to work remotely as approved by supervisor
• Working Hours: Flexible hours Sunday – Thursday with on‑call support rotation 24‑hours a day for seven days

For over 50 years, BFY has been at the forefront of addressing youth homelessness in Minnesota, positively impacting the lives of the most vulnerable youth in our community through youth‑centered programs that offer a pathway out of poverty and chronic homelessness.

The Emergency Services Program (ESP) Manager is directly responsible for developing, implementing, and managing Resilience House, a 24/7/365 emergency shelter for youth ages 10‑17;
Gloria’s Place, a 24/7/365 emergency shelter for pregnant or parenting youth ages 15‑17 and their child ages 0‑3; and the Youth Response Center (YRC) where calls and texts are answered 24/7/365. Resilience House and Gloria’s Place are licensed by DHS with programming focused on family reunification. The ESP Manager assures the physical, emotional, and psychological well‑being of youth during their involvement with BFY.

• Provide professional leadership, direction, and management to Resilience House and Gloria’s Place staff, including direct oversight of supervisors, volunteers, and interns
• Oversee day‑to‑day operations ensuring high utilization activities align with all DHS licensing requirements
• Collaborate and co‑create in developing BFY emergency services program design and implementation, including strengthening aftercare supports
• Collaborate and co‑create with other BFY program managers in coordinating activities and delivery of services, including staff schedule coordination
• Assist in developing and providing oversight to programmatic evaluations and data collection for grants, reports, or other agency needs
• Professionally interact and collaborate with outside agencies and service providers to refer and ensure a continuum of care for the youth and their families
• Create, develop, and carry out specific administrative program strategies and activities that coincide with providing a sense of safety, security, and stability for youth and families as needed; create reports to reflect these activities
• Serve as a program liaison to county staff

• Provide professional leadership, direction, and management to staff responsible for service delivery, program coordination, and ESP staff supervision
• Serve as backup support to staff in shelter and housing programs needing assistance with youth as needed
• Ensure staff obtain needed professional development: onboarding (Bridgeways), guidance, supervision, support, and training in their responsibilities
• Ensure staff meet annual training requirements, as well as monitor and evaluate performance of program staff and volunteers
• Model and train Nine Guiding Principles of Youth Work, positive youth development, and other therapeutic strategies and techniques to Emergency Services and OSS staff, interns, or volunteers
• Achieve and maintain comprehensive and systemic youth engagement
• As appropriate, engage in positive working relationships with parents and other family members of the youth in program
• Monitor program delivery to ensure activities…