Volunteer Coordinator

Volunteer Coordinator, U.S. Program

January 2026 | Minneapolis

32 hrs/week, benefits-eligible

Reports to Program Director. Applicants must be legally authorized to work in the United States.

Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.

When you Join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers–as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.

Based in Minneapolis, you’ll support the U.S. Enterprise through volunteer management and critical logistical support, helping to keep volunteer operations on time, well organized, and clearly communicated. You will play an important role in ensuring Alight’s policies and procedures are consistently followed and that its commitment to quality improvement and accountability in humanitarian work is upheld.

You’ll be a strong fit for this role if you are a self‑motivated, client‑oriented team member with strong personal ethics and integrity, and a commitment to accountable stewardship of Alight’s resources. You will also bring the interpersonal and intercultural skills needed to build trust and strong relationships with diverse stakeholders, along with a high level of flexibility and comfort navigating ambiguity.

In this role, you’ll be a key contributor as the U.S. Enterprise navigates a period of significant growth.

You’ll be guided by and receive support from the Program Director.

Alight U.S. supports New Americans in the Twin Cities by connecting them to the networks, resources, and knowledge needed to navigate employment, education, and other U.S. systems effectively. We also build trust and connection within communities, bringing newcomers and long‑time residents together. In this role, you will join the Alight U.S. team, while also partnering with Alight’s global team, which provides essential back‑office support to help achieve program and project goals.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:

• Serve as the primary point of contact for all volunteers and the bridge to working with Alight staff and customers
• Maintain the volunteer platform, Time counts, including posting volunteer opportunities, ensuring information is current and accurate, and responding to all volunteer inquiries in a timely, high‑touch manner.
• Ensure all volunteers complete required onboarding documentation and background checks prior to scheduling.
• Provide volunteer orientations and support new volunteers as they transition into their roles.
• Train volunteers in role‑specific responsibilities and new skills, as needed.
• Lead all volunteer communications before, during, and after service opportunities, providing timely, high‑touch responses, including gratitude messages.
• Ensure a safe, inclusive, and well‑supported working environment for all volunteers.

• Proactively plan and manage volunteer schedules, ensuring activities are fully staffed and contingency plans are in place.
• Coordinate with program and events teams to develop and share staffing plans that align volunteer roles, shifts, logistics, and overall experience with program or event needs.

• Update and maintain the volunteer scheduling system, tracking volunteer participation and…