Quality Assurance & Coaching Analyst - Call Center
Listed on 2026-10-15
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, IT QA Tester / Automation, Data Analyst
Delta Dental of Minnesota is seeking a Quality Analyst to monitor the quality of Call Center Representatives, track performance, and generate quality metrics. The QA will coach agents, collaborate with leadership, and drive continuous improvement in CSAT and performance trends.
The role involves calibration sessions, developing training content, and implementing QA processes within the Calabrio system. Strong communication and analytical skills are required.
This role, Quality Assurance & Coaching Analyst
- Call Center at SARES, could be your next opportunity.
This posting is for the Quality Assurance & Coaching Analyst
- Call Center role at SARES, based in Minneapolis, MN, United States.
We are looking to fill the Quality Assurance & Coaching Analyst
- Call Center position at SARES in Minneapolis, MN, United States.
The Quality Assurance & Coaching Analyst
- Call Center role at SARES is now open for applications in Minneapolis, MN, United States.
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