Call Center Quality & Coaching Analyst
Listed on 2026-10-18
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Data Analyst
Delta Dental of Minnesota is seeking a Quality Analyst to monitor call center QA, coach agents, and drive performance improvements. The role collaborates with operations leadership and trainers to ensure QA standards are clear and consistently applied.
Responsibilities include trend analysis, development of coaching plans, and contributing to HIPAA-compliant privacy practices. This position is with Stratacor, an affiliate of Delta Dental of Minnesota.
This opportunity is for the Call Center Quality & Coaching Analyst role at Delta
DentalNE.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Call Center Quality & Coaching Analyst role in the description above.
We appreciate your interest in this position.
Join Delta
DentalNE and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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