Assistant Property Manager; Crest

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For nearly 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of more than 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more n.org.

We are seeking an administrative and customer service professional who will support the management and leasing at The Crest in Brooklyn Center, MN. The Assistant Property Manager is a business leader who plays a key role in supporting the daily operations and long-term success of a multi-million-dollar apartment community. Working closely with the Property Manager, this position assists with leasing activities, renewals, rent collection, financial reporting, vendor coordination, regulatory compliance, and procurement of supplies.

In collaboration with the maintenance team, the Assistant Property Manager also helps ensure the physical condition of the property is well-maintained. Additionally, the Assistant Property Manager supports the Property Manager in meeting the property's operational and financial goals. This position requires strong leadership, exceptional customer service, and the ability to thrive in a fast-paced, resident-focused environment. The Assistant Property Manager reports to the Property Manager.

• Resident and Property Relations: Respond to resident, vendor, and management inquiries and concerns. This includes entering maintenance requests, coordinating vendor access, attending community meetings, and responding to emergencies in a timely and professional manner.
• Office and Administrative Support: Provide on-site administrative support during office hours by answering phones, managing mail, filing, maintaining office equipment, ordering supplies, and assisting residents. Accurately enter applicant and resident data into the property management system and provide vendor/contractor site access.
• Regulatory Compliance: Assist the Property Manager in maintaining compliance with all applicable regulations (HUD, LIHTC, etc.). Tasks may include preparing recertification notices, collecting and processing required documentation, and ensuring proper filing and retention of compliance records.
• Financial Operations: Support the rent collection process by issuing receipts, preparing deposits, and generating delinquency notices. Assist with lease terminations and legal action, as needed. Contribute to achieving budget expectations by making fiscally responsible decisions that increases the net operating income.
• Marketing and Leasing: Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets by actively leasing units, processing applications, and supporting resident retention efforts. Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Physical Asset: Support the Property Manager and maintenance team to ensure the property meets and passes all physical inspection standards. Conduct move-in and move-out inspections, walk the property regularly, and help address maintenance issues to preserve asset quality.

This person is a detail-oriented professional with strong critical thinking skills and the ability to adapt to changing rules and regulations. They are capable of organizing information from multiple sources and building strong relationships with staff and residents to ensure compliance across various housing programs.

• Previous property management experience, particularly with affordable housing programs such as Tax Credit and…