Shift Lead - Gaviidae Commons

Shift Supervisor

Job Description

Position Title:

Shift Supervisor Status:
Non-Exempt

Reports To:

Assistant Manager & Store Manager Position Purpose

Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment.

• Performs all roles and duties of a team member.
• Follows Dunn Brothers Coffee policies and standards.

• Supports Store Manager in day-to-day operations.
• Scheduled Manager on duty. Coaches, develops and mentors team.
• Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up.
• Having the right person in the right location, managing shift labor, shift start and end times, communicates with manager if any issues occur.

• Assists ASM/Store Manager with bank deposits, cash handling policies, verifies and balances back bank.
• Assists with monthly inventory, ordering, shift coverage, and provides performance feedback.
• Helps communicate promotional items, events and upcoming donations.

• Motivates team to deliver excellent customer service every time: smile, make a connection, speed of service, anticipate needs.
• Solves store problems relating to customers, employees and anything that comes up during your shift.
• Ensures every product is up to Dunn Brothers standards.
• Follows up that products are rotated, day dots, and pars are adjusted as needed.

• Total Store Vision – Maintains a clean environment inside and out.
• Ensures all checklists are completed before shift change.
• Conducts shift change communication:
  What was done and what needs to be done, promotion items, weekly news updates and general items that come up.
• Equipment is maintained and in good working order.

• Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs.
• Communicates with team about daily goals.
• Ensures the team is upselling items (beans, food, large sizes, promotional items).
• Ensures the team is communicating platform items (Level Up, Olo, Elevate, etc.).