Shift Supervisor - Freight House

We're hiring! Our team is looking for a Shift Supervisor with Sunday-Wednesday availability. If you're passionate about coffee, community, and leadership, we'd love to hear from you! Shift Supervisor

Job Description

POSITION TITLE:

Shift Supervisor STATUS:
Non-Exempt.

REPORTS TO:

Assistant Manager & Store Manager POSITION

PURPOSE:

Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment. GENERAL:

* Performs all roles and duties of a team member.

* Follows Dunn Brothers Coffee policies and standards

PEOPLE:

* Supports Store Manager in day to day operations.

* Scheduled Manager on duty. Coaches, develops and mentors team.

* Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up.

* Having the right person in the right location, managing shift labor, shift start and end times, communicate with manager if any issues occur.

ADMINISTRATIVE:

* Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank.

* Assists with monthly inventory, ordering, shift coverage, and provides performance feedback

* Helps communicate promotional items, events and upcoming donations

PRODUCT/SERVICE:

* Motivates team to deliver excellent customer service every time. smile, make a connection, speed of service, anticipate needs.

* Solves store problems relating to customers, employees and anything that come up during your shift.

* Ensure every product is up to Dunn Brothers standards

* Follow ups that products are rotated, day dots, and pars are adjusted as needed

ENVIRONMENT:

* Total Store Vision
- Maintains a clean environment inside and out.

* Ensures all checklists are completed before shift change

* Conducts shift change communication. What was done and what needs to be done, promotion items, weekly news updates and general items that come up.

* Equipment is being maintained and in good working order

DRIVING FOR RESULTS:

* Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs.

* Communicate with team about daily goals

* Ensure the team is upselling items (beans, food, large sizes, promotional items.

* Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.)