Sales Coordinator - AC Hotel MPLS

Sales Coordinator - AC Hotel MPLS Downtown

Join to apply for the Sales Coordinator - AC Hotel MPLS Downtown role at Sage Hospitality Group
.

AC Hotels encompass Spanish roots, European soul and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel contains the AC lounge and bar, AC library, media salons, meeting space, boardroom and fitness center.

The AC Hotel is also directly connected to the Minneapolis skyway system.

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Communicate with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Maintain well documented, accurate, organized and up-to-date file management for client and employer services.
• Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Keep current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Create an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist the hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follow-up on all customers’ needs and inquiries in an efficient and expedient manner.
• Represent themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Create monthly social hour calendar with the Director of Sales.
• Assist the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours.
• Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

High school diploma or vocational secretarial.

Previous sales, hospitality, and secretarial experience preferred.

• Advanced knowledge/use of Microsoft Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of the hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit.
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance.
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period.
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up…