Sales Coordinator - AC Hotel MPLS

Why us?

AC Hotels encompass Spanish roots, European soul and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin across 4th Street from the Minneapolis Public Library. This 9‑story, 245‑key hotel contains the AC lounge and bar, AC library, media salons, meeting space, boardroom and fitness center.

The AC Hotel is also directly connected to the Minneapolis skyway system.

Sage Hospitality is set to hire a full‑time Sales Coordinator for the AC Hotel Minneapolis Downtown. You will bring a creative spirit that makes this AC Marriott come to life, all the while precisely managing the operation to keep the hotel profitable.

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.

• Answer sales office phones when sales staff are not available and respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms (i.e., contracts), and prepare proposals or other letters as directed.
• Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow‑up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Effectively communicate with various departments to ensure that meetings and related functions are executed to exceed the client’s expectations.
• Maintain well‑documented, accurate, organized, and up‑to‑date file management to serve clients and the employer efficiently.
• Develop strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Keep current knowledge of hotel rates, strategies, discounts and promotions.
• Assist in completing required sales reports.
• Create and maintain an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist the hotel with implementing hotel‑specific selling strategies.
• Follow up on all customers’ needs and inquiries promptly—same day or by 10 am the next business day—efficiently and expediently.
• Represent yourself and the hotel with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude towards all hotel departments and maintain open communication with coworkers for the best overall performance of the hotel.
• Display a neat, clean, and business‑like appearance at all times.
• Create monthly social hour calendar with the Director of Sales.
• Assist the Sales department with monthly luncheons, client events, etc.
• Conduct walk‑in tours.
• Create gift bags for guest tracers, VIPs, Hug’s, etc.; keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

High school diploma or vocational secretarial training.

Previous sales, hospitality, and secretarial experience preferred.

• Advanced knowledge and use of Microsoft Word, Excel, Publisher, and PowerPoint.
• Strong alphabetizing, grammar, and punctuation skills.
• Standard business letter formatting.
• Strong editing skills.

The physical demands described here are representative of those that must be by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi‑tasking…