CNC Technical Account Manager

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

This is NOT a remote position and will require someone who currently resides in Minnesota or is planning to relocate to Minnesota.

Precision 360 is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers, and Multi-tasking machines in North America.

The firm’s headquarters is in Windsor, Connecticut.

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division’s only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S (United States), Canada, and Mexico.

As a Territory Account Manager, you will be the primary point of contact for our existing customer base within your assigned territory. You will be responsible for nurturing customer relationships, ensuring their satisfaction, uncovering new projects and capital opportunities in the current Tsugami accounts, and supporting the implementation of new equipment. Your role is critical in fostering long‑term partnerships and driving revenue growth within our current accounts.

The ideal candidate will have a strong technical background in CNC machining, excellent communication skills, and a passion for customer success. You will work closely with Sales Executives and other internal teams to provide seamless service and support to our customers.

• Develop and maintain strong, long‑lasting relationships with customers across multiple levels within their organizations, including shop floor personnel, programmers, engineers, purchasing, and senior management.

• Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability.

• Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects.

• Use a conscientious approach to identify and solve our customer's challenges.

• Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives.

• Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed.

• Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on‑site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor.

• Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs.

• Meet or exceed annual sales quota for tooling and shop needs sales to current accounts.

• Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development.

• Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.

• Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams.

• Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.

• Perform related duties as required.

• Travel will be less than 50%

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of…