Inside Sales Representative

Indelco Plastics is the leading supplier of corrosion-resistant thermoplastic products for fluid control and storage. With 13 locations across the Midwest and representing over 70 industry-leading manufacturers, Indelco offers an inclusive environment, continuous professional development, and a commitment to work-life balance for every team member.

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We are seeking a motivated, detail-oriented, and customer-focused Inside Sales Representative to support our sales team and drive revenue growth within the industrial and sanitary markets. This role is responsible for managing inbound and outbound sales activities, developing customer relationships, and providing technical and product support to clients in industries such as manufacturing, construction, and distribution.

The ideal candidate combines strong communication skills with a solid understanding of industrial products, exceptional attention to detail, and a passion for delivering excellent customer service.

• Respond to incoming customer inquiries via phone, email, and online channels in a timely and professional manner
• Generate and process quotes, orders, and sales transactions accurately
• Develop and maintain strong relationships with new and existing customers
• Identify sales opportunities and proactively upsell or cross-sell products and services
• Collaborate with outside sales representatives to support territory growth and customer satisfaction
• Provide product information, technical guidance, and application support to customers
• Track and follow up on quotes to convert opportunities into sales
• Maintain accurate records of customer interactions and sales activity in CRM systems
• Coordinate with operations, purchasing, and logistics teams to ensure order fulfillment and delivery
• Stay informed on product offerings, pricing, and industry trends

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of inside sales, customer service, or industrial sales experience
• Strong communication, negotiation, and interpersonal skills
• Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple priorities and work in a fast-paced environment

• Experience in industrial products (e.g., MRO, electrical, hydraulic, pneumatic, or mechanical components)
• Technical aptitude and ability to understand product specifications
• Experience with ERP systems and order processing

• Customer-focused mindset
• Problem-solving and critical thinking
• Attention to detail and accuracy
• Team collaboration
• Results-driven with a strong work ethic

• Primarily office-based role with frequent communication via phone and computer
• Standard business hours with occasional overtime as needed

Everyone’s an Owner of the Company:
Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits:
Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program:
Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training &…