Business Development Manager; Retail and Merchandising

The Business Development Manager drives revenue growth, builds strategic client relationships, and identifies new business opportunities across Retail, Merchandising, eCommerce, and Consumer Goods organizations.

You will own the end-to-end sales lifecycle, from prospecting and qualification through solution positioning, proposal development, negotiation, and deal closure. You will partner with delivery, technology, merchandising, and marketing teams to develop customer-focused solutions and expand existing accounts.

• Identify and develop new business opportunities across Retail, eCommerce, Merchandising, and Consumer Goods organizations.
• Identify opportunities across merchandising, category management, supply chain, loyalty programs, retail analytics, and digital commerce.
• Conduct market research, competitor analysis, and industry trend assessments to identify growth opportunities.
• Drive pipeline growth and maintain accurate sales forecasts through CRM tools.
• Manage the complete sales lifecycle, including prospecting, qualification, solution positioning, proposal development, negotiation, and deal closure.
• Lead client presentations, solution discussions, and contract negotiations.
• Collaborate with delivery, technology, merchandising, and marketing teams to create customer-focused solutions.

• Build and maintain strong relationships with retail executives, merchandising leaders, buyers, and key decision-makers.
• Develop and execute account growth strategies to achieve revenue and profitability targets.
• Monitor customer satisfaction and drive cross-sell and upsell opportunities within existing accounts.
• Ensure successful customer outcomes through close coordination with delivery and support teams.
• Represent the organization at industry events, conferences, trade shows, and customer meetings.

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field.
• 8+ years of Business Development, Sales, or Account Management experience.
• Experience working with major retailers such as Best Buy, Walmart, Target, Costco, Kroger, or similar.
• Strong knowledge of Retail, Merchandising, Category Management, eCommerce, and Retail Analytics.
• Proven track record of achieving revenue and sales targets.
• Strong communication, presentation, negotiation, and stakeholder management skills.