Senior Account Manager, Promotional Medical Education

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience.

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high‑profile projects from the client through to the project manager and cross‑functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes.

The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance.

This is a hybrid role, based in New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. This role will work Eastern business hours.

• Ensure quality and consistency across multiple tactics that are led by both and external partners
• Provide oversight and consultation to Account Managers as it relates to project execution
• Act as the in‑house client at all times by communicating client expectations to the cross‑functional team
• Act as the Customer Management Office (CMO) liaison within the respective account (vertical)
• Provide invoicing information and budget status updates to clients as requested
• Provide direction and review job scope changes and closeouts as necessary
• Provide peer‑to‑peer channel insights and recommendations
• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives
• Lead and actively participate in strategic brainstorming sessions and annual strategic planning
• Assist the business owner as needed with the following tasks
• Create proposals for projects within assigned accounts
• Partner with finance team and project managers in budget development
• Perform other strategic work as delegated by the Account Director
• Ensure strategic objectives are met with each client project
• Support organic growth opportunities for the account through a strong understanding of capabilities, client needs, and attention to buying signals
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
• Develop and manage project creative briefs and client scope statements
• Supervise projects to ensure tactical and strategic goals are met
• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence
• Execute client status meetings and prepare all meeting materials and follow‑up items (agendas, notes, etc.)
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)
• Monitor the overall project scope from a client and account perspective and communicate scope changes…