Strategic Accounts Manager

Strategic Account Manager

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups, a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

The Strategic Account Manager reports to the Regional Director and is responsible for high-quality clinical case coverage and commercial execution within assigned accounts and territory. The Strategic Account Manager shares accountability for territory sales objectives with the Market Development Manager, driving Neuro Blate LITT utilization, physician adoption, account expansion, and referral development. As a clinically proficient, customer-facing sales professional, the Strategic Account Manager independently supports complex MRI and stereotactic workflows, conducts strategic account meetings, delivers clinical selling presentations, and coordinates educational engagement.

The role partners closely with the Market Development Manager, Regional Director, and clinical and cross-functional colleagues to translate account insights into measurable procedural growth while maintaining exceptional customer service, patient-focused professionalism, and compliance.

• Own day-to-day commercial execution in assigned accounts and share responsibility with the Market Development Manager for territory sales quota, disposable revenue, and LITT procedure growth.
• Develop and execute account-level action plans with the Market Development Manager and Regional Director, including utilization goals, physician targeting, follow-up actions, and barriers to adoption.
• Conduct strategic sales meetings at installed accounts to review procedural activity, growth opportunities, workflow needs, and next steps.
• Identify opportunities to expand existing surgeon utilization, engage new physician users, and support new-account activation in coordination with regional leadership.
• Monitor account ordering patterns, inventory needs, procedure trends, and competitive activity; communicate risks and opportunities promptly.
• Serve as the primary clinical case-support resource for designated accounts, providing reliable, professional support before, during, and after Neuro Blate/ROSA procedures within training and company policy.
• Demonstrate proficiency in applicable MRI workflows, stereotactic platforms, procedural setup, troubleshooting, and Neuro Blate technology; maintain required certifications and clinical readiness.
• Coordinate scheduling, readiness, equipment and disposable availability, and procedural logistics with clinical teams and internal partners.
• Provide appropriate workflow education and product training to physicians and hospital staff while respecting clinical decision-making boundaries.
• Assist with service-related coordination and issue escalation; provide coverage in neighboring territories as directed based on business and customer needs. Physician Engagement & Market Development
• Collaborate with the Market Development Manager to map referral pathways, identify unmet clinical education needs, and develop physician-to-physician engagement opportunities.
• Regularly deliver approved clinical selling modules and…