Field Service Representative; FSR

Modern Mill is reimagining what building materials can be. The company makes ACRE®, a wood alternative created from upcycled rice hulls at its manufacturing facility in Mississippi. Designed for the beauty and workability of wood with the durability and convenience of composite materials, ACRE is used in applications including siding, trim, decking, porch boards, sheets, and millwork.

Modern Mill is driven by a belief that building performance and environmental responsibility can go hand in hand. The company is challenging conventional approaches to building materials through product innovation, resource reuse, and a commitment to helping customers build for the future.

Join Modern Mill as we grow the team, expand the reach of ACRE, and help shape the next generation of building materials.

Modern Mill is seeking a relationship focused Field Service Representative to grow sales by working directly with contractors, builders, installers, architects, and other building professionals. This role develops demand downstream and converts it into sales through our retail lumberyard partners.

You’ll serve as a product expert in the field, building strong relationships, identifying and pursuing sales opportunities, and teaching customers how to properly use, apply, and install Modern Mill products. The ideal candidate combines sales ability with practical product knowledge and a commitment to excellent customer support.

• Build and maintain relationships with contractors, builders, installers, architects, and other downstream customers.
• Generate qualified sales leads, develop opportunities, and help close sales through the retail lumberyard channel.
• Create demand for Modern Mill products by educating customers about product features, applications, and benefits.
• Train customers and demonstrate proper product handling, application, installation, and use in the field.
• Visit job sites, customers, and channel partners to support projects and address product questions.
• Help customers resolve product or installation concerns and coordinate with the appropriate Modern Mill teams.
• Identify upcoming projects and share opportunities, customer feedback, and market activity with internal teams and retail lumberyard partners.
• Work with channel partners to support sales growth and provide a positive customer experience.
• Represent Modern Mill at customer meetings, product demonstrations, trainings, and industry events.
• Follow up promptly on leads, project activity, training needs, and customer requests.

• Experience in sales, field service, building materials, construction, or a related industry.
• Strong communication and relationship building skills.
• Ability to identify sales opportunities, follow up consistently, and help move prospects toward a purchase.
• Confidence presenting products and providing practical training.
• Knowledge of construction practices, building products, or installation processes is an advantage.
• Self motivated, organized, and able to manage a territory and competing priorities.
• Willingness to travel regularly within the assigned territory and visit active job sites.

• Strong, lasting relationships with downstream customers and retail lumberyard partners.
• A healthy pipeline of qualified leads and active projects.
• Increased demand for Modern Mill products through the channel.
• Customers who understand how to handle, apply, and install products correctly.
• Responsive, professional support that helps projects and sales opportunities move forward.