Scientific Support Specialist

## Scientific Support Specialist Apply:
Minneapolis, MN:
Full time:
Posted Yesterday:
JR102242
** By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
** Pay Range:$49,700.00 - $81,650.00  
** POSITION SUMMARY
** The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.  
** Key Responsibilities*
* * Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)
* Works on problems of diverse scope where analysis requires evaluation of identifiable factors
* Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities
* Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials
* Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)
* Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)
* Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases
* Provides Technical Training and literature for internal customers
* Performs additional duties as assigned  
** Job Qualifications*
* *
* Education and Experience:

*
* * Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry
* 2+ years of laboratory experience  
** Knowledge, Skills, and Abilities:*
* * Extensive technical skills in one of the following areas, and general knowledge in remaining areas:
Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry
* Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action
* Verbal and written communication including technical writing skills.
* Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers
* Assisting customers in a professional manner.
* Ability to establish effective relationships throughout the company, to solicit key ideas and information.
* Critical review of scientific literature to identify key points or concepts and summarize.
* Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner
* Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:
* Microsoft Office Suite including MS Word, MS Excel, MS Access
* MS Dynamics AX
* * Attention to details and performance at a high level of accuracy
* Working independently and with a team
* Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST)  
** Why Join Bio-Techne:*** ### We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and d.* ###…