Public Safety Supervisor

Description

Reports to: Associate Director of Public Safety

Compensation: $25.00 - $28.00 per hour, depending on qualifications.

Benefits: Benefits Eligible

The Public Safety Supervisor is responsible for leading and supervising a team that ensures the safety of employees, volunteers, patrons, and guests, as well as maintaining a safe and secure facility. This includes patrolling and inspecting the organization’s property against theft or vandalism and responding to medical calls. The supervisor monitors and patrols the theater premises and responds to incidents in a calm, professional demeanor.

This role also involves scheduling Public Safety staff and escalating issues to the Assistant Director of Public Safety as needed. All employees are expected to center, model, and champion the Guthrie’s core values of Artistic Excellence;
Community;
Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

This position is full-time and non-exempt. The typical schedule for this role is primarily Wednesdays – Sundays, but the role requires flexible hours, including afternoons and evenings, that are reflective of the dynamic schedule of the theater, particularly when the building is open to the public.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

• Perform safety patrols to ensure the protection of property from trespassing, fire, accidents, vandalism, and other safety‑related incidents, reporting any unlawful or suspicious activity through established company procedures.
• Monitor access to premises and property including personnel, visitors, and patrons.
• Resolve situations calmly with tact and common sense, including warning, apprehension, and/or eviction of violators from premises if warranted. Duties include notifying the appropriate municipal departments (e.g., fire, police, emergency responders) when necessary.
• Respond to emergencies and administer First Aid/CPR/AED when appropriate and necessary.
• Collaborate with various teams, including Guest Services, Front of House, Facilities, and others to ensure the facility is safe, in excellent condition, visually appealing, and well‑maintained.

• Provide exceptional customer service to Guthrie patrons. Take every possible step to ensure guests have a positive experience.
• Present a polite and professional demeanor when interacting with patrons and colleagues.
• Ensure theater and lobby spaces are clean, safe and welcoming.
• Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.
• Problem‑solve patron issues as they arise, elevating as needed to supervisors.
• Communicate with supervisors, informing them of patron comments, issues or requests.

• Oversee Public Safety staff to fulfill the responsibilities of the department.
• Lead the training of new Public Safety Specialists using the Field Training Officer (FTO) checklist.
• Serve as a liaison for the Public Safety team with other teams at the Guthrie, such as ITS and Facilities. Work with the ITS department to solve daily computer and telephone issues.
• Actively participate in team building, fostering a work environment incorporating the Guthrie values of Artistic Excellence;
  Community;
  Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.
• Coach and develop staff members by monitoring employees’ quality of work and providing constructive feedback; facilitating conflict resolution among employees; ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises; and completing annual performance evaluations.
• Use the organizational check‑in form to complete monthly check‑ins with all direct reports.
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