Security Ambassador

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473‑bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St.

Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieving optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging.

We are currently seeking a Security Ambassador to join our Security department. This full‑time role will work rotating days, evening, nights, and every other weekend.

Using excellent customer service skills and security awareness, the ambassador works independently and as part of a team to welcome and assist patients, families, and visitors entering the medical center. Provides accurate and timely information in person or over the phone. Involves oversight of the lobby, entry, and other areas to ensure proper identification of visitors and a clean, safe, and secure environment.

• Provides accurate and timely information in person or over the phone to patients, families, visitors, and staff.
• In a professional and courteous manner, accurately intakes and documents all patient/visitor requests upon demand.
• Collaborates with volunteer services and hospital ambassadors to support expanded coverage of the welcome desks.
• Coordinates and partners with other departments facility‑wide to facilitate patient and visitor needs as necessary.
• Accesses the electronic health record for current information on the location of patients, appointment lists, and other reference materials.
• Responds to inquiries from incoming calls and correspondence.
• Performs routine office tasks necessary for the operation and presentation of the welcome desks as instructed by the supervisor.
• Functions as a hospital resource for patient/visitor questions concerning HCMC services.
• Maintains up‑to‑date and accurate resources (internal/external) applicable to patient information.
• Promotes a safe welcoming environment for all patients, families, and staff.
• Vigilantly monitors the immediate area for opportunities to promote a safe and secure environment.
• Proactively identifies immediate assistance for all potential or imminent security and medical emergencies occurring in their work areas.
• Vigilantly monitors and tours assigned lobby and/or entry areas for service and other opportunities to intervene, refer or report depending on circumstances.
• Provides access‑control functions by registering and signing in visitors to campus.
• Keeps a daily log of all activities performed on the required form.
• Writes a detailed incident report on all incidents that occur during the shift in accordance with security standards.
• Promptly reports any potential security issues or other incidents to Security.
• Invites service comments and concerns, responding immediately to customer dissatisfaction with a sincere apology and a referral to the Patient Representatives if necessary.
• Protects the confidentiality of any information.
• Conducts traffic control in all kinds of weather environments.
• Parks office duties as assigned.
• Information Desk duties as assigned.
• Conducts access control and badging procedures at various workstations.
• Performs other related duties assigned or requested.