Service Technician

Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k

+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

Portal-to-Portal Pay:
Compensation begins from the moment you leave your home until you return.

401(k) Matching Program:
Supporting your long-term financial goals with company-matched contributions.

Performance-Based Bonus Programs:
Opportunities to earn additional income based on individual and team achievements.

Manufacturer-Sponsored Onsite Training:
Hands-on technical training directly from leading equipment manufacturers.

Internal Career Growth: A strong focus on promoting from within and supporting professional advancement.

On-Call Bonus Pay:
Additional compensation for after-hours availability and support.

EPA Certification:
Tri Mark will pay for your EPA certification.

• The Service Technician reports to the Regional Sales Manager
• Located in Rogers, Saint Paul or Minneapolis, Minnesota
• Field Based - Full Time

The Service Technician is responsible for providing intermediate-level service, repair, and installation of food service equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offer an incentive plan, compensation from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position.

• Equipment Service:
  • Complete on-site repair and maintenance limited to: standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on full on-call rotation
  • Run intermediate troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  • Independently work on customers' food service equipment.
  • Perform intermediate-level equipment and accessory installations.
• Repair and Maintenance:
  • Inspect food service equipment for the purpose of ensuring safety
  • Identify necessary repairs and provides ongoing preventative maintenance
• Inventory Management:
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
  • Maintain and take periodic inventory of parts, materials and components as directed.
• Communication:
  • Provide timely and detailed service reports via assigned tablet.
  • Reach out to Senior Service Techs for troubleshooting or assistance periodically.
  • Use field automation systems (i.e., tablets, cell phones, etc.).
• Customer Interaction:
  • Provide professional service and customer support during service calls and installations.
  • Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance:
  • Operate vehicles in a safe manner.
  • Use appropriate personal protective equipment (PPE).
• Documentation:
  • Read and interpret equipment manuals for required maintenance and service.
  • Maintain and take periodic inventory of parts, materials, and components as directed.
• Additional Responsibilities:
  • Inform management regarding intermediate procedures and/or status of work orders.
  • Help in other jobs as needed.
  • Perform other related duties as required and assigned.

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and…