Assistant Manager – Crisis & Stability

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Reports To:
  
  Program Manager
  - Specialized Housing Stability (LICSW)
• Work Schedule &
  
  Location:
  
  This is an in-office position with some flexibility in the daily schedule as operational needs allow. Core working hours are 8:00 a.m. to 6:00 p.m., with some flexibility in start and end times.

Job Classification: Full time, Salaried

• Compensation: $30/hr $62,400 annualized

Generous PTO: Start with 20 days of PTO per year
, for full time employees and increases with tenure, plus floating holidays. New employees receive 24 hours of PTO at the start of employment and begin accruing additional PTO once they hit 24 hours of accrual. Part-time employees receive prorated PTO and on-call employees earn sick and safe time.

Paid Holidays: Agate provides paid holidays, including New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day
, plus additional floating holidays. Full-time employees receive up to 88 hours of holiday pay annually
, prorated for part-time employees and employees who start during the year. Most agency operations are closed on fixed holidays, while 24/7 programs such as emergency shelters remain operational. Shelter employees receive holiday pay but may be required to work.

• See Agate's career page for more information about our benefit plans. Agate offers health insurance through Medica, with traditional and high-deductible plans available across three popular networks, including M Health Fairview and Health Partners, among others. Agate pays 100% of dental and life insurance premiums and contributes 1.5% of each employee's salary to their retirement account, even if the employee does not contribute.

The Assistant Manager
- Crisis & Housing Stability provides timely, housing-focused support to Minneapolis Public Housing Authority (MPHA) residents experiencing urgent or escalating concerns that require additional coordination beyond routine property-based case management. Reporting to the Program Manager
- Specialized Housing Stability, this position provides nonclinical crisis response, de-escalation, short-term targeted case management, resource coordination, and follow-through to help residents maintain housing stability and access appropriate ongoing supports.

The position serves multiple MPHA Asset Management Projects (AMPs) rather than carrying a permanent caseload tied to one property. It also provides flexible coverage during staff absences, vacancies, and periods of increased service demand. Working with residents, assigned Housing Stability Case Managers, MPHA property management, and Agate's specialized staff, the Case Manager II supports continuity of services and clear handoffs when ongoing or specialized assistance is needed.

• Provide timely, resident-centered response to urgent or escalating housing stability concerns, including resident conflict, lease-related concerns, changes in support needs, and situations requiring additional service coordination.
• Assess immediate needs and resident-identified priorities within the scope of the Case Manager II role; develop short-term intervention steps, identify appropriate resources, and follow through on agreed-upon actions.
• Use trauma-informed engagement, de-escalation, strengths-based problem-solving, and crisis-prevention approaches; consult with the Program Manager
  - Specialized Housing Stability and coordinate emergency or clinical services when appropriate.
• Provide targeted, time-limited case management for residents with complex or elevated support needs, including outreach, home visits, referrals, and coordinated community-based services.
• Provide temporary Housing Stability Case Manager coverage at MPHA properties during staff vacancies, absences, and periods of increased service demand; maintain resident access, required follow-up, and continuity of documentation.
• Work collaboratively with MPHA regional and onsite property management to clarify concerns, coordinate responsive interventions, and communicate appropriate follow-up while respecting…