Program Support Specialist, MFIP

Program Support Specialist, MFIP# Program Support Specialist, MFIPMinneapolis
- Workforce Center
- Minneapolis, MN 55407## Overview Salary Range $21.50 - $23.00 Hourly Position Type Part Time## Description###
** POSITION SUMMARY
** The Program Support Specialist, MFIP (specialist) provides program and administrative support to participants enrolled in the Minnesota Family Investment Program (MFIP). The Specialist assists with participant intake and orientation, provides required forms and program information, coordinates approved support services such as gas cards and bus passes, and maintains accurate documentation and data in WF1. The Specialist works closely with Employment Coaches and MFIP staff to support participant needs and ensure services are provided in accordance with Hennepin County requirements, MFIP regulations, and CLUES policies and procedures.###

** ESSENTIAL DUTIES AND RESPONSIBILITIES**####
** Effective Participant Support & Program Assistance
*** Provide administrative support to Employment Coaches who work with the MFIP program such as data entry, printing and copying, mailing and emailing, filing, note taking, and record keeping utilizing Workforce One (and other data platforms).
* Support MFIP walk-in days by assisting participants with filling out forms, manage traffic flow, and providing support to Employment Coaches.
* Provide OV orientation to participants using our PowerPoint presentation platform in all languages, utilizing translation or interpretation services when the participant’s preferred language differs from the staff member’s language.
* Collaborate with Employment Coaches to provide participants with transportation assistance, such as gas cards and bus passes, to help address transportation barriers and support their participation in employment and program activities.
* Maintain accurate records and track all required forms and documentation associated with these support services. Enter and maintain all required service data and documentation in WF1 in a timely and accurate manner.
* Provide participants with all required intake forms and ensure that they understand which forms they need to complete and sign to enroll in the MFIP program.
* Work closely with Employment Coaches to facilitate program orientation and workshops.
* Assist walk-in MFIP participants, when needed and appropriate.
* Work with Job Developer to develop employment opportunities, job internships, job shadowing opportunities, and other job experiences for program participants as well as develop and maintain relationships with employers.
* Facilitate workshops designed to equip participants with job search tools that lead to successful job placement (including facilitating in client’s language for bilingual Employment Coaches).
* Assess and implement changes that directly affect a participant's ability to obtain and maintain stable employment.####
** Documentation, Data Entry, and Reporting
*** Document participant’s activities and progress achieved by using Workforce One and case notes. (duplicate)
* Case note any participant contact within 24 hours of event.
* Collect and maintain all necessary participant data and documentation in accordance with program requirements.
* Maintain participant confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations, and ethical standards.
* Provide accurate and timely reports as required; follow-up to ensure the achievement of assigned program outcomes.
* Promote integration of services within CLUES. Services may include, but are not limited to:
Education, Income Supports, Financial Empowerment, Mental Health, Chemical Health, Community Health, and Family Services.
* Regularly update supervisor and management on program…