Application Developer – IV; Service Developer

Job Description:

• Service Catalog development experience
• Flow designer experience
• CSA certification
• Service Now Platform:
  Familiarity with core concepts like forms, tables, ACLs, and the Next Experience UI.
• Workflow Automation:
  Experience with Flow Designer, approvals, and notifications is vital.
• JavaScript:
  Essential for scripting customizations, business rules, and client scripts.
• Service Now Scripting:
  Proficiency with Glide APIs, Business Rules, Client Scripts, and Script Includes.
• Integrations:
  Knowledge of REST/SOAP APIs for connecting with other systems is necessary.

• Communication/
  
  Collaboration:
  
  Working effectively with cross‑functional teams:
  Ability to clearly explain technical concepts and requirements to non‑technical stakeholders.
• Problem‑Solving/ Attention to Detail:
  Crucial for creating accurate and functional solutions. Strong analytical skills for troubleshooting and debugging issues in a production environment.
• Adaptability:
  Keeping up with new platform features and staying current with best practices.

As a Service Now Application Developer, you will work with Product Owners to understand requirements, build high‑quality scalable and reusable code by enforcing best practices around software engineering architecture, and help improve application development, deployment, and customization.

Develop conceptual, logical and physical IT engineering designs, that support the requirements of varying levels of technical and business application projects to be implemented in the Service Now Platform. Complete analysis of business requirements, as it relates to technical design, and ensure traceability of the design to the business requirements. Assess testing requirements and prepares testing strategies leveraging Service Now's Automated Test Framework, as well as preparing implementation and operational support plans.

• Build high‑quality, clean, scalable and reusable code in Service Now by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Advise team and customers on best practices and how to implement the necessary changes to address their business needs in the Service Now Platform. Recommends alternatives and performs gap analysis to identify unaddressed needs.
• Lead strategic guidance initiatives and leadership to clients and leaders as it relates to the Service Now Platform. Key contributor in process improvement and long term technical strategic solution discussions.
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high‑quality product to our users.
• Work with a strong set of teams to improve developing and deploying applications and customizations
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Collaborate day‑to‑day with an energetic team of like‑minded developers, product managers and quality engineers using agile software development methodology.
• Sustain and improve the process of knowledge sharing throughout the team.
• Perform change management using Service Now platform following FRIT change management policies and procedures for software propagation to other environments.
• May indirectly lead complex projects, and participate on technical/complex projects.
• Provide project updates during Daily Standups as required.
• Assist with monitoring compliance with internal audit requirements and Information Security Manual guidelines