Senior Agentic AI Engineer

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives.

Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions.

We're Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. As we drive this transformation, we're revolutionizing customer interactions with the healthcare system, leveraging AI, cloud computing, and other disruptive technologies to tackle complex challenges. Serving United Health Group's digital technology needs, the Consumer Engineering team impacts millions of lives through United Healthcare & Optum.

The Optum Technology Chief Digital Office (CDO) Leadership team is transforming Optum to be an industry-leading Consumer brand. We are on a journey towards delivering a best-in-the-industry consumer experience to our patients and providers by delivering personalized digital solutions that support our consumers throughout their healthcare journeys. This team is transforming to meet the moment - to begin radically altering the way our customers engage with the healthcare system using modern tech to solve some of the most complex problems experienced along the way.

Serving all of United Health Group's digital technology needs, the CDO team is responsible for driving outcomes across nearly 30 million+ human lives with United Healthcare insurance, a number which puts UHC at the top of the pack as the largest managed care provider in the United States.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Solution Design & Architecture
  • Design scalable, secure, and compliant agentic solutions aligned to healthcare industry requirements
  • Architect end-to-end systems integrating LLMs, machine learning models, APIs, and enterprise platforms
  • Evaluate trade-offs between approaches (e.g., build vs. orchestrate, model selection, latency vs. accuracy) and communicate recommendations clearly to stakeholders
  • Ensure solutions are designed for real-world deployment, maintainability, and integration with existing client ecosystems
• Hands-on Engineering & Delivery
  • Build and deploy production-grade AI applications, including LLM-based workflows, copilots, and intelligent automation solutions
  • Integrate AI agents and automation into client environments, optimizing for performance, scalability, and reliability
  • Rapidly prototype solutions to validate concepts, iterate with client feedback, and accelerate time-to-value
  • Troubleshoot complex technical challenges across distributed systems and cloud platforms
  • Build and maintain evaluation datasets, scoring rubrics, agent-performance tests, and failure-mode analysis tools
• Translation…