Customer Service Representative

Join to apply for the Customer Service Representative role at Agile Cold Storage

This range is provided by Agile Cold Storage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $19.00/hr

• Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
• Schedule inbound and outbound appointments within the DMS (Dock Management System).
• Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
• Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
• Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
• Review order details and ensure they are following Company policies and procedures.
• Research issue, obtain supporting paperwork, get approvals and process credits / debits.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Provide coverage for other team members.
• All other duties as assigned.

• Accurately enter orders in the WMS.
• Perform work in a safe manner following all Company safety rules.
• May perform other duties as may be assigned to fulfill Agile’s objectives.

• 2 years of Customer Service Experience or an appropriate combination of education and experience.
• Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
• Requires clerical skills in managing files and records, and other office procedures and terminology.
• Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
• Strong communication skills with the ability to read and speak English.
• Must be able and willing to complete a pre-employment basic math skills test.
• Must be able and willing to complete a per-employment background check and drug screen.

• High School Diploma or GED.

The employee must have proficient knowledge of English and math skills. The employee also must be capable of following written and verbal instructions. The employee must have a high attention to detail. Organizational and time management skills will be required.

The working environment is usually in an office setting, with occasional need to leave the premises. Requires the use of a telephone, fax machine, computer terminal calculator, and copy machine.

The work schedule is for 1st shift 12 hours a day, 3-4 days a week, on a rotational schedule. Weekends required. Workdays can vary.

This job requires the ability to sit for long periods of time, with frequent interruptions. The job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads. The job will require manual dexterity with normal hand/finger movements for typical office work. Speaking, hearing, and seeing are important elements of completing assigned tasks.

This job will occasionally require climbing, squatting or kneeling, and bending. The job will occasionally require lifting/carrying/push/pull up to 20 lbs. The associate must know and follow proper office and safety protocols and safety compliance.

Occasionally may be placed in charge of special projects with support from front line supervision.

• Entry level

• Full-time

• Other
• Industries:
  Non-profit Organizations, Hospitals and Health Care, and Medical Practices