Office Support Specialist​/Case Aide

• Location 411 W 2ND ST,Grand Marais, MN, ,United States
• Base Pay $26.28 / Hour
• Job Category PHHS Dept.
• Industry Position closes on November 15th, 2026 at 11:59 pm
• Employee Type Non-Exempt

• Phone

Public Health and Human Services
Office Support Specialist/Case Aide
Grade: 140

This position is an in-person position located in Cook County, MN.

The anticipated starting hourly rate for this position is $26.28 (Step
1) -$28.43 (Step
3)/hour depending on experience. With a full future earning potential of $26.28(Step
1) -$35.97 (Step
9)/hour ($54,662.40- $74,817.60annually).

This position is a full-time 40 hours per week and eligible for full-time county BENEFITS PACKAGE.

Under general supervision, performs moderately difficult office support and case aide assignments based upon previous office experience and knowledge of agency programs, procedures and practices. Positions normally require keyboarding skills knowledge of specialized software and technical terminology. Provides professional customer service support for the department using human relations skills to interact with coworkers, clients and members of the public. As well as directing clients to the appropriate worker, as needed, and providing general clerical support to department staff.

Aids social services units in completing the paperwork, research, typing, filing, scanning, organizing and entry of case and/or agency information into files, letters, reports, etc., to meet requirements and standards set by the State and Federal Department of Human Services.

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Acts as primary customer service specialist for Public Health and Human Services (PHHS) Obtains highly sensitive client information, directs all incoming calls, walk-in requests for service and appointments. Listens, interprets, and determines, in conjunction with staff, where to route intake requests while maintaining confidentiality.
• Determines whether visitors have authorized access for federal tax information (FTI) areas of the office, logs and arranges escort for all visitors without authorized access.
• Photocopies and faxes client information.
• Assists clients in obtaining applications and general information.
• Accepts payments and issues receipts for various programs received by mail or in person, maintains security of funds and delivers to accounting.
• Remains alert to public safety issues in agency lobby.

• Supports PHHS staff with data entry, photocopying, faxing, and word processing of memos, reports, and correspondence. Assists with preparation for program audits, file creation, meeting minutes, PowerPoint presentations, business cards, and program packets.
• Maintains policy and program manuals.
• Schedules assessments, meetings, and reserves shared meeting spaces.
• Creates client profiles in electronic health record and prepares intake documents for comprehensive assessments for the substance use disorder treatment program.
• Updates and monitors agency information in staff workroom and lobby and shared network files. Maintains department program packets, forms, and brochures.
• Maintains and orders office supplies for staff and department workroom. Orders supplies, as directed for department outreach and community health promotion. As directed, orders items for service recipients according to service/support plans.
• Processes and date-stamps incoming mail, faxes, and applications. Prepares certified mail and operates postage meter for outgoing mail and packages.

• Receives applications for public assistance and social services programs. Collects and enters client data into multiple computer systems, reconciles data entry with public health, social services, and healthcare/economic assistance eligibility staff.
• Screens SNAP and health care applications for expedited criteria (income/housing expenses, pregnancy, urgent medical needs). Schedules interviews and enters data into state computer system.
• Scans documents for verification and eligibility determination to Electronic Document Management System (EDMS). Maintains accurate case records and case notes by documenting all actions and correspondences. Ensure integrity of DHS state systems access as a security liaison.
• Determines eligibility and…