Flooring Operations and Scheduling Coordinator - Single Family

Scheduling Coordinator / Expeditor (Flooring Operations)

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

We're growing! Value Plus Flooring is seeking a Scheduling Coordinator / Expeditor (Flooring Operations) to join our operations team as we grow our single-family business. This role combines scheduling and coordination responsibilities (approximately 60%) with order management and expediting functions (approximately 40%). Working closely with customers, sales teams, project managers, installers, warehouse staff, and vendors, this position serves as a central point of communication to ensure materials, deliveries, and installations are accurately coordinated and completed on time.

The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment. Training is provided.

Scheduling Coordination

• Schedule installation and delivery appointments with builders, homeowners, project managers, and installers for residential and commercial projects.
• Coordinate installation schedules and manage schedule changes resulting from project updates, material availability, or customer requests.
• Contact customers to confirm installation and delivery dates and times.
• Work with warehouse personnel, project managers, installers, and delivery teams to coordinate job readiness and minimize unnecessary site visits.
• Communicate with installers and delivery personnel daily to monitor job completion and customer satisfaction.
• Provide regular updates to sales staff regarding project progress, scheduling, and costs.
• Assist with claims, repairs, and service coordination as needed.
• Support inventory coordination to help ensure materials and components are available for scheduled installations.

Expediting & Order Management

• Process customer orders, including ordering materials and tracking order status.
• Monitor and follow up on material purchases, deliveries, and special orders to ensure timely fulfillment.
• Serve as a central communication hub between customers, sales teams, warehouse personnel, subcontractors, and vendors.
• Maintain project documentation, including specifications, drawings, floor plans, and order records.
• Communicate order status, changes, delays, and project updates to customers and internal stakeholders.
• Ensure all required paperwork and documentation are complete and properly distributed.
• Send reminders and communicate project changes to appropriate parties.
• Assist in maintaining project tracking systems and order records to support efficient project execution.

Supervisory Responsibilities

• None.

Requirements

Education, Experience & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 or more years of administrative, scheduling, logistics, sales support, operations, purchasing, inventory, or project coordination experience.
• Previous work experience in flooring coverings or the construction industry preferred.
• Previous work experience using Microsoft Office applications as a daily requirement.
• Previous work experience using RFMS or similar construction-related business management application preferred.
• Ability to lift up to 10 pounds without restriction and on a regular basis.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to handle customer payments, orders, and related…