Dispatcher; Customer Service Specialist

Dispatcher (Customer Service Specialist) (Administrative)

We are looking for an outgoing, friendly, customer service‑driven individual to fill an open Customer Service Specialist (Dispatcher) position at our Dispatch Center in Plainview.

In a team atmosphere, you'll communicate with customers; schedule, dispatch and communicate with bus operators to help people of all ages and abilities get safely to places in and around their communities such as school, work or clinic; and complete documentation and other administrative responsibilities.

This full‑time position is 40 hours per week. Work hours fall within 5:15 a.m.–6:15 p.m., Monday through Friday, and rotating Saturday hours 7:30 a.m.–4:00 p.m. Starting pay is $20.40 per hour.

• High school diploma or equivalent
• One year of professional office experience and/or the demonstrated ability to:
• Proficiently use a computer
• Answer a multi‑line phone system
• Ability to pass a required background study, as defined by the position
• Current, valid driver's license in good standing, as defined by the agency's insurance provider (unless explicitly approved otherwise by the supervisor)
• Current, valid personal automobile insurance (unless explicitly approved otherwise by the supervisor)
• Experience with a multi‑line phone system
• Exceptional, courteous and effective communication skills with a commitment to outstanding customer service
• Ability to read and navigate a map
• Ability to read, write and speak the English language
• Ability to multi‑task, manage projects and thrive in a disruptive, high‑stress and fast‑paced environment
• Ability to maintain strict confidentiality

• Fluency in one or more languages other than English, especially Spanish or Somali
• 1–2 years of post‑high school education

• Daily use of a computer and standard office equipment in an office‑based setting
• Occasional bending, squatting, or reaching during routine tasks
• Occasional lifting and carrying of items up to 20 lbs.

Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.

At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self‑sufficiency.

We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.

We realize dreams of home ownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home‑delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve.

Join us in making a difference, one life at a time.

Watch this 2‑minute video that provides a snapshot of our programs, values, and a participant story that reflects the heart of what we do.

• Competitive wages with opportunities for advancement
• Extensive benefits for regular full‑time staff (30+ hours per week), including affordable health insurance with access to employer‑sponsored NICE Healthcare and an HRA, Flexible Spending Accounts (FSA), voluntary dental, vision, voluntary life/AD&D, critical illness, and hospital indemnity insurance, ensuring peace of mind and security for you and your loved ones.
• Immediate eligibility for investment in our 403(b), with a generous automatic match (after 1 year of employment), aiding in building a stable financial future
• Generous paid time…