Customer Service Assistant

Join to apply for the Customer Service Assistant role at Empiric Student Property plc

2 days ago Be among the first 25 applicants

• 25 days holiday entitlement (pro rata for part time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• Smart Tech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailer
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years' service)

We’re Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.

Be a part of that unforgettable service!

We are only just starting and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other, and most of all having FUN!

• Create a "home away from home" community for students.
• Plan exciting social events and deliver stand‑out check‑in/check‑out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re‑booking.
• Balance financial performance with customer happiness.

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy‑saving, and other eco‑friendly practices.
• Be an advocate for positive social and environmental change.

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem‑solve effectively.
• Enthusiasm for fostering community and driving results.

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun

• Entry level

• Part‑time

• Customer Service

• Consumer Services

Referrals increase your chances of interviewing at Empiric Student Property plc by 2x.

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