Escalations & Refunds Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
One Pass Solutions, Inc. is seeking an Escalations Specialist to manage complex member cases, including refunds, ensuring a seamless and positive experience for our members.
You will partner with customer service, other teams, and external vendors to investigate root causes, apply refund policies, and report refund trends to drive improvements across the organization. The role requires strong communication, CRM experience (Salesforce preferred), and the ability to prioritize multiple escalations
Consider building your career as a Escalations & Refunds Specialist at One Pass Solutions.
Join One Pass Solutions and contribute to our ongoing work.
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This posting is for the Escalations & Refunds Specialist role at One Pass Solutions, based in Eden, MN, United States.
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