Customer Experience Center Coordinator - Onsite

Ergotron Customer Experience Center Manager

Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Through its 40+-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and through the Technology of Movement™, established a growing portfolio of products and solutions to help create environments that promote wellness, productivity and efficiency.

Ergotron is headquartered in St. Paul, Minnesota, with a strong presence in North America, EMEA and Asia Pacific. For more information, please visit

We are looking for a highly organized, polished, customer-focused professional to manage the operations, programming, event production, and enablement functions of our Customer Experience Center. This role is the operational and educational backbone of the center — ensuring every customer visit is flawlessly executed and Ergotron team members are equipped to use the space effectively.

The position is a combination of on-site hospitality, technical event production, targeted executive support, and internal training. This person is the face of the company for VIP visitors while also serving as a trusted, discreet operator behind the scenes for leadership. The versatility itself is the value: host, technician, trainer, and administrator — sometimes within the same day.

Operations & Scheduling

• Manage all scheduling, logistics, and coordination for the Customer Experience Center, including product showroom readiness, room setup, and facility upkeep
• Coordinate internal team usage of the center, managing competing scheduling demands across customer visits and internal programming to ensure the space is consistently visit-ready
• Maintain a master calendar across internal stakeholders, customer visits, and recurring programming
• Coordinate catering, AV/tech, materials, and other logistical needs for visits and events
• Track and report on center utilization across both internal and external usage
• Continuously improve processes and standard operating procedures to increase operational efficiency and visit quality

Customer Visit Execution

• Serve as the primary logistics coordinator for all on-site customer visits — managing pre-visit planning, internal briefings, run-of-show, room and showroom setup, AV/tech readiness, catering, and post-visit follow-up coordination
• Act as the on-site point of contact and face of the company during customer visits, greeting guests and ensuring the experience runs smoothly while troubleshooting any issues in real time
• Operate camera and AV equipment and demonstrate showroom products live for visiting and/or virtually customers
• Coordinate with sales, marketing, and product teams ahead of each visit to understand the customer audience, tailor the showroom experience, and align on agenda and messaging
• Oversee end-to-end logistics for virtual customer visits, including scheduling, platform setup and testing (Zoom, Teams, Webex, etc.), camera and AV configuration within the showroom, and coordination of all internal presenters and technology
• Manage the run-of-show for both on-site and virtual visits, ensuring transitions, screen sharing, demos, and timing all execute seamlessly
• Maintain visit records including attendee information, agenda, outcomes, and feedback, and provide regular reporting on visit volume and engagement
• Develop and maintain standard operating procedures for both on-site and virtual visit formats, continuously refining the process based on feedback and outcomes
• Support the integration of new showroom content or product displays in collaboration with…