Wellness Center Membership and Reception Manager

Wellness Center Membership and Reception Manager

#26-0259

Cass Lake, Minnesota, United States

Youth Programs

Class D

Permanent Full Time

Hourly

DOQ

Division: Community Wellness Division

Reports to: Community Wellness Director

Worksite: Wellness Center

LLBO Status: Exempt

Safety Sensitive: Yes

License/Certification Requirements: Valid MN driver’s License, current insurance or be insurable.

Summary: Responsible for overseeing the daily operations of the Wellness Center’s front desk and reception area. This position will develop and conduct a wide variety of membership experiences including, but not limited to, scheduling, customer service, facility access, and electronic record-keeping. Serves as the primary point of contact for members, guests, staff, and community and helps promote a positive, safe, and inclusive wellness center environment.

Education Requirements and

Experience:

Bachelor’s Degree in Business, Hospitality, Management, or related field preferred.

A minimum of 2 years of experience in customer service management or hospitality.

Proficiency in using computer software including Microsoft Office, ADP, and related recreation-management software.

Valid certification in CPR and First Aid is required within 6 months of employment.

Exceptional organizational skills.

Additional

Qualifications and Skills:

Good attendance and punctuality required.

Ability to work independently, as well as in a team setting is required.

Experience in management and supervisory duties.

Good oral and written communication and customer service skills are required.

Basic knowledge of signs and symptoms of overexertion, hypoglycemia, hyperglycemia, heart attack and stroke.

A personal interest in area of fitness and willingness to learn basic strategies of fitness programming.

Pre-employment drug testing is mandatory for all Leech Lake Band of Ojibwe safety sensitive positions.

Supervisory Duties:

Oversee daily front desk and reception operations.

Supervise, train, evaluate, and provide general guidance to the front desk, reception, and other staff as necessary for growth and function of the Wellness Center. This includes memberships, registration, waivers, access control, privacy, customer service, and conflict de-escalation.

Responsible for ensuring assigned staff utilizes the electronic timekeeping system.

Responsible for creating reception schedules that cover all operating hours, including early hours, evenings, weekends, holidays, absences, and call-offs.

Responsible for the approval of work hours, necessary adjustments and documenting reasons for adjustments in the electronic timekeeping system for all assigned staff .

Address member and staffing concerns and resolve customer service issues professionally.

Duties/Responsibilities:

Assign daily duties and responsibilities to reception staff.

Ensure staff, members, and community follow fitness center policies and procedures.

Help develop policies and procedures for reception area of the Wellness Center.

Assist staff and members with check-in/check-out procedures, memberships, facility policies, and general questions.

Maintain accurate records of facility usage, memberships, and front desk activities.

Maintain a clean, organized and professional reception area.

Responsible for posting current Wellness Center information to ensure members receive accurate and consistent information.

Responsible for oversight of membership applications, eligibility, waivers, renewals, suspensions, refunds, and guest access. This includes cash handling, receipts, reconciliation, deposits, and point-of-sale procedures.

Collaborating and communicating with other program managers including, but not limited to, the Fitness…