Customer Service Representative

• Location 4020 W 6th Street,Goodview, MN, 55987,United States
• Base Pay $24.00 - $26.00 / Hour
• Job Category Customer Service
• Employee Type FT Hourly-Non Exempt

Join a legacy of excellence at
Saint Croix Inc., where for over 65 years we've set the standard in luxury sportswear. Founded and still proudly headquartered in Winona, Minnesota, we are known worldwide for our handcrafted garments that combine innovative technology with timeless craftsmanship. As we continue to grow, we're looking for passionate, dedicated individuals to join our team and help carry forward our commitment to quality, precision, and style.

We are looking for a
Customer Service Representative
to join our team.

The Customer Service Representative serves as the primary point of contact for customers and sales representatives by providing timely, accurate, and professional support. This role is responsible for processing orders, resolving customer concerns, maintaining customer account information, and ensuring a positive customer experience. The Customer Service Representative works closely with Sales, Production, Planning, Shipping, and other departments to ensure customer requirements are met while supporting company objectives and service standards.

This position serves as the voice of the customer by identifying trends, providing data-driven insights, and collaborating with internal teams to improve processes, service levels, and customer satisfaction. The Customer Service Representative plays an important role in fostering strong customer relationships, supporting operational efficiency, and driving continuous improvement in the customer experience.

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Build and maintain positive customer relationships through responsive, professional, and solution-oriented service.
• Adopt and perfect brand voice in communications with customers across all channels.
• Serve as the voice of the customer by communicating customer insights, concerns, and trends to management and cross-functional teams.
• Analyze customer feedback, service trends, and order data to identify opportunities to improve customer satisfaction and operational efficiency.
• Monitor customer service metrics and recurring issues, providing recommendations to improve service levels and customer retention.
• Process customer orders, changes, cancellations, and returns accurately and in a timely manner.
• Maintain customer account information and ensure records are current and accurate.
• Respond to customer inquiries in a prioritized manner regarding products, pricing, order status, shipments, and service-related issues.
• Investigate and resolve customer complaints, coordinating corrective actions and following up to ensure resolution.
• Prepare reports and analyze customer data to support decision-making and continuous improvement initiatives.
• Collaborate with Sales Representatives to ensure customer agreements, pricing, and terms are followed.
• Coordinate with Production, Planning, Shipping, and other departments to meet customer expectations and delivery requirements.
• Partner with internal teams to improve customer experience, communication, workflows, and operational efficiency.
• Proactively communicate order updates, delivery information, delays, and other issues impacting customer expectations.
• Maintain accurate records of customer interactions and transactions.
• Follow and improve established customer service procedures, policies, and department guidelines.
• Support departmental administrative activities, special projects, and process improvement efforts.
• Contribute to a positive team environment and collaborate effectively with all departments.
• Other duties/responsibilities as assigned, or…