Customer Support Specialist

Location: Minneapolis

Description

We are looking for a Customer Support Specialist to support customer-facing order operations for our manufacturing team. This position plays a central role in processing orders accurately, coordinating with internal departments, and keeping customers informed throughout the fulfillment cycle. The ideal candidate brings strong organizational skills, sound judgment, and the ability to resolve issues quickly in a fast-paced environment.

Responsibilities:

- Oversee the full order lifecycle, from initial entry and validation through shipment follow-up and final invoicing.

- Maintain accurate order, customer, and transaction records within ERP and related business systems to support smooth daily operations.

- Keep customers informed of order progress, schedule changes, and service issues with timely and clear communication.

- Partner with production, planning, quality, warehouse, and shipping teams to align order fulfillment with customer expectations.

- Process returns, replacements, and order adjustments while ensuring all updates are documented correctly.

- Investigate delays, discrepancies, and delivery concerns, taking appropriate action to resolve issues or elevate them when needed.

- Provide administrative support to sales activities by updating account details and assisting with order-related requests.

- Record customer feedback and recurring service concerns to help improve processes and overall service performance.

Requirements - 3 to 5 years of experience in customer service, order coordination, or a similar operational support role.

- Background in a manufacturing or distribution setting is preferred.

- Demonstrated accuracy and attention to detail when handling orders, invoicing, and customer records.

- Strong verbal and written communication skills for customer interaction and cross-functional coordination.

- Ability to manage competing priorities and resolve problems effectively in a fast-paced environment.

- Proficiency with ERP platforms such as Epicor and working knowledge of Microsoft Office applications.

- Experience supporting customer accounts, purchase orders, work orders, and high-volume transactional processing.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .