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Job Description & How to Apply Below
Join to apply for the Casino Host role at Treasure Island Resort & Casino
Pay Rate: $46,800 starting salary
SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department’s guest service standards.
Essential Duties and Responsibilities- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)
- Floor prospect for players of extreme High-Value
- Assist with sales goals and target developments
- Organize, categorize and maintain all players in assigned book of business
- Analyze player profiles for sales calls and expedite appropriate quota of sales calls
- Fill assigned block of hotel rooms
- Create VIP event invite lists based on sales goals and strategies and fill events via sales calls
- Attend sales meetings and training sessions
- Review and analyze sales and tracking reports
- Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
- Call/mail list of assigned inactive High-Value players
- Identify and greet in-house coded players
- Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
- Answers calls and handle player correspondence
- Expedite player requests and reservations and fulfill player requests for comps
- Accompany guests to amenity functions (dining, golf, etc.)
- Perform customer recovery as needed, based on player value
- Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.)
- Coordinate with internal business partners to retain players across High-Value player segments
- Ensure player development floor office and casino floor are covered at all times
- High School Diploma/GED or equivalent experience
- 1-year previous experience in casino marketing, player’s club or other comparable casino guest service position preferably as a Casino Host
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills including working with spreadsheets
- Excellent written, verbal and interpersonal communication skills
- Must be able to read and write English
- Proven to accurately type 35 wpm
- Proficient at phone systems and computer applications
- Maintain assigned percentage of active players across coded player group (Book of Business).
- Ability to work fast and efficiently
- Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professionalism and credibility
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to independently complete multiple tasks in a professional manner
- Ability to speak in a clear, concise and pleasant voice
- Ability to strategize job duties and set priorities
- Ability to retain large amounts of information regarding the property and its amenities
- Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
- Treasure Island guest service training
- TIPS training and certification
- Department software applications including Player Tracking, Gaming System and Hotel Management Systems
- Department orientation
- Any position-related training as determined by department manager
- Must be able to walk and/or stand and sit for long periods throughout the day
- Must have a good sense of balance, and be able to bend, kneel, stoop and twist
- Must be able to push, pull and grasp objects occasionally%0A
- Must have the ability to independently lift up to 25 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
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