Patient Access Specialist

Summary

The Patient Access Specialist I is responsible for providing excellent customer service by communicating with patients, physicians, and staff in a prompt, courteous, and helpful manner. The position is also responsible for accurate and efficient registration and admission of all patients seen  Specialist coordinates the provider's scheduling of patients in ambulatory care, acute care, specialty and other departments as directed.

• Schedules patient's appointments to the most appropriate provider, place, and time
• Accurately completes the appointment process in accordance with policies, procedures, and guidelines as established by MLHS.
• Verifies patient information for accuracy (i.e., demographics, insurance etc.).
• Provides monthly reporting as requested from scheduling reports.
• Monitors and changes provider/specialist schedules when appropriate.
• Acknowledges, greets, directs, assists patients and visitors when they present at the clinic.
• Register patients at time of visit.
• Operates switchboard to relay incoming calls, outgoing calls, and pages.
• Acts as the information source for all service areas.
• Provides specialist and primary patients with a reminder call one day prior to their scheduled appointment.
• Accepts billing payments/co-payments or directs billing questions to the financial representative. Sends money with final log to the business office.
• Prints and sends face sheets with patient demographics and insurance information to pre-registration person via interoffice mail.
• Enters information into HMS and Med Host.
• Routes all release of information requests to Onamia Health Information.
• Demonstrates knowledge and understanding of Insurance plans for proper admission.
• Calls for Triage prior to gathering insurance information for UC/ER visits.
• Verifies insurance for each UC/ER visit by going to the UC/ER rooms and gathering/registering patient information in person.
• Places a band on all patients by asking them to identify their name and date of birth.
• Fills out all proper in-patient forms and gathers signatures.
• Rotating Weekend schedule

• Must have a high school diploma or GED required.
• Must have at least 2 years of post‑secondary training in a healthcare‑related field or equivalent experience.
• Must have at least 1 year of experience in working with the general public, preferably in a health care setting.
• Excellent interpersonal and communication skills. A broad range of medical terminology knowledge.
• Ability to work in a team setting
• Possession of attention to detail, organization, and prioritization skills
• Computer skills including Word, Internet, PowerPoint, and Excel.

• Health care industry experience
• Health insurance knowledge

• Medical, Dental and Vision
• Life Insurance and Voluntary Life Insurance
• Paid Time Off
• Tuition Reimbursement, Discounts and Scholarships Programs
• Retirement Plans
• Long-Term and Short-Term Disability
• Health Savings Account
• Flexible Spending Account
• Wellness Program
• Service and Pharmacy Discounts
• Employee Assistance Program
• Holiday Pay

• Must demonstrate complete criminal background check as required by the State of MN and drug screening per MLHS policy.