Patient Access Representative | Tracy Clinic

Patient Access Representative | Tracy Clinic | 28 hrs/week

Join to apply for the Patient Access Representative | Tracy Clinic | 28 hrs/week role at Sanford Health
. This part-time position offers 28 hours per week with a salary range of $16.25–$23.00 per hour.

Facility: Tracy Clinic
Location: Tracy, MN
Address: 249 5th St E, Tracy, MN 56175, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Part time
Weekly

Hours:

28.00

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic.

• Greet patients & verify demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish financial responsibility and assist with arrangements while adhering to policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, serve as switchboard operator calling codes and paging providers

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties: make copies or send faxes

High school diploma or equivalent preferred; post‑secondary education helpful. One year of work experience in a medical office setting, with medical terminology helpful and customer service skills essential. Six months’ customer service experience desired. May require BLS for certain locations and/or settings.

Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, and life insurance, a 401(k) plan, work/life balance benefits, and a generous time‑off package. For more information about Total Rewards, visit Sanford Benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you have a disability and would like an accommodation for your online application, call 1‑877‑673‑0854 or email talent.

Sanford Health has a Drug‑Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening.

Req Number: R‑0245935

Job Function: Revenue Cycle