Patient Scheduler - Clinic

## Patient Scheduler - Clinic
** Job Summary**---Answers multi line phone system. Take messages, answer questions when appropriate, and handle calls efficiently, and schedule appointments in a timely matter. Perform duties such as check-in patients, ensures all necessary paperwork is completed, and explains the scheduled appointment to the patient and the process for the patient. Gathers and updates necessary insurance and demographic information from patients. Uses expertise to translate the information provided by the patient/guarantor into the computer system.
** Essential Job Functions
**** Job functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Job functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.**--
- • Answer all incoming calls to the clinic at the switchboard and direct the call correctly  
• Make necessary changes as needed for the providers  
• Make all appointments, electronic messaging, register all lab patients, register all patients, make all return appointments  
• Keep a daily watch over the provider's schedules to assure all scheduling is correct(i.e vacations)  
• Send reminder letter or phone calls if needed  
• Register patients/update insurance information  
• Take payments  
• Insurance requests, attorney, workers' compensation claims  
• CTC reports, family planning  
• Assist in helping co-workers with daily work as needed, making return appointments, answer other incoming calls  
• Assist nursing staff with other duties that are needed  
• Cover additional hours as needed  
• Assist with necessary insurance forms and perform related clerical duties  
• Verifies insurance coverage by third party agencies  
• Answers inquiries regarding insurance and/or billing concerns and follows up with individuals as needed
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* NOTE:

** The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title. Employees may be directed to perform job related tasks other than those specifically presented in this description.## Qualifications
** Minimum Qualifications**--
- • Requires High School diploma.  
• One year of experience in a medical office setting or equivalent relevant post High School training/education is required
** Knowledge, Skills & Abilities (KSAs)**--
- • Excellent organizational skills, customer service and medical receptionist skills.  
• Ability to remain calm and helpful under pressure, in an emergency situation or with distressed patients.  
• Ability to multi-task and handle a high volume of calls and keep appointment calls moving in a timely matter.  
• Ability to prioritize tasks and work independently in a fast paced environment.  
• Skilled at incorporating AIDET into customer service/professional practice and ability to work and communicate effectively with patients, families, and others.  
• Knowledge of role in patient confidentiality and protecting patient information from unauthorized access, use, or disclosure as defined by HIPAA.  
• Ability to demonstrate the knowledge and skills necessary for providing population specific care/assistance.  
• Ability to participate in shelter-in-place and disaster response protocols.
** Preferred Qualifications**--
- • Prefer previous customer service experience in a hospital or clinic setting  
• Understanding of medical terminology, insurance processes, and medical office procedures.
** Computer Skills**---Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications and collaborative tools i.e. Microsoft Teams. Proficiency…