HubSpot CRM Systems Administrator

Gemini is looking for an experienced and collaborative CRM Systems Administrator to join the team at our location in Cannon Falls, MN or Garland, TX! This position is responsible for managing and enhancing our instances of Hub Spot. You will be using the product management methodology to work closely with various team members and stakeholders to understand business needs, to propose and implement solutions.

Your role is vital in maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions. You will work in conjunction with Sr. Product Manager, software developers, reporting team, application teams (including OnBase Workflow and Harris Data ERP), and the customer experience and training teams for testing and business requirement creation at a detailed level for the new Gemini Partner Portal Platform .

Come be a part of a positive, people-first culture that is focused on leveraging each team members’ strengths to help bring our customers’ unique signage products to life.

Wage Range: USD $76,000 - $100,350 per Year

Location: Cannon Falls, MN or Garland, TX

Type: Full Time - Hybrid (1 - 2 days per week onsite)

Schedule: Monday through Friday

Travel: 10% or less

A day in the life of a CRM Systems Administrator at Gemini includes:

• Work closely with other team members to capture business requirements and implement CRM solutions.
• Review written technical specifications and business requirements.
• Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
• Coordinate and support integration with third-party apps, plugins, and tools.
• Develop unit test plans, test harnesses, and scripts for use cases covered through Digital Experiences.
• Keep key stakeholders and direct team up-to-date on the changes/enhancements in software.
• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Provide system administration support and create user permissions, custom objects, workflows, reports, dashboards and out-of-the-box objects.
• Analyze data to provide insights into team operation, effectiveness, and productivity.
• Identify and resolve data anomalies, maintaining high data integrity.

• Customer-first mindset with an aptitude for understanding user requirements and translating them into achievable deliverables.
• Excellent organizational skills.
• Strong analytical and prioritization skills.
• Exceptional verbal and written communication skills.
• Preference for someone with an eye for customer-centric usability.
• Passion for the business and desire to solve business problems.
• Can write user stories and learn Agile/Scrum software delivery methodologies.
• Thrives in a collaborative environment.
• Knowledge of customer acquisition and retention strategies.
• Social and emotional awareness to tailor interactions for individual customers.
• Extensive product knowledge.
• Ability to collaborate well with other customer care team members.
• Analytical and data-driven mindset.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Technology skills in CRM software.
• Offer ideas for improvement to our digital experiences.

• 2+ year of Hub Spot Administration experience
• 5+ years of CRM Administration experience (e.g., Hub Spot, Salesforce, Microsoft Dynamics).
• Strong understanding of CRM best practices and data management.
• Experience working directly with sales teams and implementing their requirements in the CRM system.
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Excellent communication, collaboration, and problem-solving skills.
• Fluency in English, diligence, enthusiasm, and an interest in marketing strategy, content marketing, SEO, HR, recruiting, and tech.
• Create, manage, and help prioritize requests for the software delivery team coming from the business.
• Oversee requests to ensure they are understood, passed to software development and tested.
• Liaison with CX (customer experience),…